We performed a comparison between Ionic and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."The solution is secure, reliable, and packed with features so we can easily implement apps even in the most complex situations."
"Ionic's best feature is that it's not necessary to write your own custom codes as all the hybrid is provided by Angular."
"I like that I can place the code and escalate data storage. I also like that it's user-friendly. Nothing is complex in Ionic."
"Being able to have one set of code is valuable. I don't have to recode for different platforms. I don't have to recode for Xcode, Angular, or Android. So, the biggest feature for me is that it's a hybrid system, and I can have one set of code, and then the tool sets that are in there convert my code for Xcode or Play Store. It makes work a lot easier."
"Ionic's best features are its hybrid app development, design, and tags."
"The main value of this solution for our business, is that it is a hybrid product that allows us to write code that is compatible with IOS, Android, and web documents."
"The most valuable feature is the one code deployed to all solutions, which means you do not need to have multiple teams."
"It's very flexible for UI development."
"The solution has very good automation tools."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"The solution has a user-friendly interface."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"Simplicity of Change Manager."
"It allows us to filter the data, create graphs, and get detailed reports."
"ServiceNow is very easy to set up."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"They started writing Capacitor to get rid of PhoneGap and Cordova, but they haven't yet got all the libraries and all the functionalities. They want you to start using Capacitor, but they don't have all the libraries there. They're developing them as they go. So, currently, you have to mix and match the three. When it comes to mobile applications, I would only like to use Capacitor. I don't want to jump between Cordova and Capacitor or have both of them. That's the main thing for me, but they have been working on it."
"Ionic is a cross-platform framework, so when we compare Ionic with native Android and iOS, we can see the drawbacks. For example, if you need to work on very high-level aspects of an application such as animation, even if everything else is not putting load on the app, you will still see high load from the server side."
"The documentation could be improved."
"Ionic could improve in the Native mode because while we do testing it is difficult to find the root cause of problems. It could be more user-friendly."
"In a future release, we would like to have a little more support for the desktop environment. Currently it is still focused on mobile devices."
"It would be good if the mobile version uses something other than JavaScript and HTML."
"The navigation within this solution could be improved; it is currently quite complicated to move through the different tabs."
"There could be better support for augmented reality and other things. Geolocation and background app activity are some of the things that are a little more clumsy at the moment and could be improved."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"Creating service catalog forms could be made easier."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The interface requires an upgrade."
"Their GUI could be updated."
"The setup was time-consuming and required a lot of internal resources."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
Ionic is ranked 5th in Mobile Development Platforms with 14 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Ionic is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Ionic writes "Great user acceptance and reliability, multiple teams not required, with prompt customer service". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Ionic is most compared with Xamarin Platform, Appium, OutSystems, Appzillon Digital Platform and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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