We performed a comparison between JIRA Service Management and Kaseya Vorex based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Useful for tracking issues with development."
"Developing processes is easy and user-friendly."
"Auditing team uses this solution to track audit findings and follow-up."
"The flow of the reports is good."
"The automations will really help the company by delegating work the way your company operates."
"I like the precise ticket management capabilities. JIRA Service Management is easy to use as well."
"The most valuable feature of JIRA Service Management is a plugin we are using for the front end for simple user forms."
"The product is not lacking anything that a QA will want to use."
"The platform's most valuable feature is the ability to produce daily summary reports."
"The documentation needs improving, it's difficult to find specific procedures."
"JIRA Service could benefit from improvements to its voice support."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"I would like to see improvement in the ability to filter completed tasks."
"The initial setup is very complex."
"If I need a new feature, JIRA requires me to pay for all users when only specific people use that add-on. I should not have to pay for everyone, so this is an area for improvement."
"There is room for improvement in support."
"From the customer side, it's not friendly used compared to other competitors, like ServiceNow or BMC. It's also not fully ITSM management if you compare it with ServiceNow or BMC. They have a full model of ITSM. In BMC they have TrueSight, they have Discovery, which helps IT to discover IT equipment with a serial number, with the specs, capacity of the server."
"Kaseya Vorex's customization features could be better."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while Kaseya Vorex is ranked 29th in Help Desk Software with 1 review. JIRA Service Management is rated 8.2, while Kaseya Vorex is rated 6.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Kaseya Vorex writes "Generates comprehensive system status updates for trend analysis, but the customization features need enhancement". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas Kaseya Vorex is most compared with .
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