We performed a comparison between JIRA Service Management and TeamSupport based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the precise ticket management capabilities. JIRA Service Management is easy to use as well."
"This is a flexible tool for logging and tracking issues efficiently."
"The initial setup is pretty easy."
"I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."
"Jira gets the basics right in terms of the product backlog and a scrum board teams can use to manage sprint backlogs."
"It makes the IT department more transparent and helps the employees."
"Allows customized processes for our service contracts."
"One of the valuable features is that an automatic response or action can be taken on tickets."
"The two most valuable features are the portal and reporting."
"The queries are weak and lack advanced functionality. You can do rudimentary queries, but you can't aggregate. You can't filter for a lot of things that would be useful, so you need to use plugins to write writing advanced queries. I run into problems when working with different organizations because they always have restrictions on what kind of plugins they allow."
"The solution should be more formalized. It could be more user-friendly."
"If I need a new feature, JIRA requires me to pay for all users when only specific people use that add-on. I should not have to pay for everyone, so this is an area for improvement."
"The documentation needs improving, it's difficult to find specific procedures."
"We have a lot of add-ons, however, instead of the add-ons, for example, cloning could be better."
"Initially, as a completely new user, the interface was not very user-friendly, with many cluttered options."
"It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow."
"SaaS version for large organizations (more than 2000 users) is not available."
"It needs better integration with other tools like Jira."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while TeamSupport is ranked 42nd in Help Desk Software. JIRA Service Management is rated 8.2, while TeamSupport is rated 7.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas TeamSupport is most compared with . See our JIRA Service Management vs. TeamSupport report.
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