We performed a comparison between Jitterbit Vinyl and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can unite data which lives in different sources without moving that data."
"It allows us higher visibility into our data, which allows us to data-check faster, and validate data that we had not been able to validate, prior."
"The Lite Integration is really the key thing. You're able to attach the Vinyl software to a variety of different systems very easily and pull data together in a way that is really difficult to do using traditional technology... Also, the fact that it's a no-code platform also makes it easier for people to understand and deal with internally, to continue to build applications and modify existing applications."
"App development, database storage, and 3rd party app integrations are great."
"The fact that it's no-code is one of the most important features because it allows us to deliver very quickly. We can get the value to the business delivered much more quickly than with other solutions."
"VINYL works across different data sources. It is very useful to be able to map the data across different data sources and different environments. It is also very easy to develop small applications within a short span of time."
"The product has reduced the time that it takes us to produce apps."
"It gives us an accurate idea of where we stand as a business, on many different levels. It also gives our sales department more of an idea of how they are doing for the month, every month. And it gives us more capabilities within our systems, to pull information out."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"I have found the workflows and integration the most valuable in this solution."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"Having been a customer of theirs for a long time, I think the UI needed improvements early on. But, they have done a remarkable job catching up in that regard."
"While some of the reporting functionality is adequate, reporting needs to continue to be worked on, given the fact that there are a lot of really good reporting tools out there."
"If it could be prettier, it might be a bit more attractive on the business side. The most meaningful improvement might be done in some of the aesthetics of the reporting and dashboarding."
"I'd like to see the next release of VINYL have more user interface solutions to it, so that it could be a more user-friendly product on the front end for the customers that are utilizing the tool. We didn't have a solution to help automate all of our reporting in the past which identified the need to make sure that we could tap into our data sources and automate all of our reporting, which is exactly why we needed the tool."
"I would love to have the home screen a little more customizable because, as we're building more and more reports, it would be nice to have more options in how they're organized on the screen."
"When you are trying to delete certain columns or delete or drop tables, it will throw an error and it will force you to hunt down every location where those things are being referenced. You have to delete them from the very end and work your way backward... It would be easier, when you're deleting that table, if it would concatenate all the way down."
"The features that I'd like to see in VINYL next would be the ability to have more control over, or have a rule-based control over column headings and column labels."
"I would like them to build out more tools for communication, particularly the ability to do a multinode panel via email."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"They could improve license management, particularly when integrating different applications or toolsets."
"Licensing costs are very high."
"The contract module is quite rudimentary and doesn't support contract line items."
"Their cloud management is also not that great compared to other products."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
Jitterbit Vinyl is ranked 20th in Rapid Application Development Software with 31 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Jitterbit Vinyl is rated 8.8, while ServiceNow is rated 8.4. The top reviewer of Jitterbit Vinyl writes "Can connect to any data source so we don't need to replicate data into a data warehouse to do reporting analytics". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Jitterbit Vinyl is most compared with Microsoft Power Apps, QuickBase and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Jitterbit Vinyl vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
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