We performed a comparison between JSCAPE by Redwood and Kiteworks based on real PeerSpot user reviews.
Find out in this report how the two Managed File Transfer (MFT) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."JSCAPE's automation can obliterate manual file transfer processes, salvaging precious time and vanquishing the chances of errors."
"The tool can transfer files of any size and type without any issue."
"The speed of transferring large datasets is super quick, which allows us to work on multiple tasks at a time."
"We can send the data quickly and securely."
"Automating and managing the file transfer using JSCAPE has decreased the manual interventions necessary and increased the organization's efficiency and productivity."
"JSCAPE provides high-level data encryption, which can help us share confidential and time-sensitive data across our global partners without any hassle."
"The product's most valuable feature is the high availability clustering."
"Triggers are also something that is useful as they automate the use of boilerplate code."
"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."
"The solution can be used remotely; it's easy to upload and share files."
"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."
"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."
"The solution removes the limitations with file attachment size that is found with regular email."
"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."
"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."
"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."
"The initial setup is time-consuming; it could use a video tutorial."
"The documentation part can be improved to be more precise for beginners to understand the advanced features of the tool."
"The user interface (UI) could be improved."
"The price is too high and the product line is too complex."
"The JSCAPE team could create detailed documents or blogs on how to troubleshoot certain errors that come over in integration with existing environment tools."
"Enhancing the user interface would make it more accessible and appealing to the new users and it will definitely enhance the user experience."
"The initial setup and configuration are time-consuming."
"They could create an in-depth document so that any user with little to no background can implement this and use the software effectively."
"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."
"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."
"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."
"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."
"It could be more stable. In the next release, it would be better if it was more stable with improved performance."
"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."
"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."
"File location could be improved."
JSCAPE by Redwood is ranked 8th in Managed File Transfer (MFT) with 21 reviews while Kiteworks is ranked 6th in Managed File Transfer (MFT) with 12 reviews. JSCAPE by Redwood is rated 9.0, while Kiteworks is rated 8.8. The top reviewer of JSCAPE by Redwood writes "Versatile, streamlines the entire file transfer procedure, and offers good support". On the other hand, the top reviewer of Kiteworks writes "A unified, secure way to share sensitive content, with no file size limitations". JSCAPE by Redwood is most compared with Fortra's GoAnywhere MFT, MOVEit, ActiveBatch by Redwood, Control-M and Fortra's Globalscape Managed File Transfer, whereas Kiteworks is most compared with Sterling Commerce Connect:Direct, MOVEit, Fortra's GoAnywhere MFT, SharePoint and Cisco Secure Email Threat Defense. See our JSCAPE by Redwood vs. Kiteworks report.
See our list of best Managed File Transfer (MFT) vendors.
We monitor all Managed File Transfer (MFT) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
