We performed a comparison between LogMeIn Central and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The initial setup was simple."
"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."
"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."
"Provides remote access, allows me to get inside our network to be able to fix problems."
"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."
"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."
"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."
"This solution has allowed granular permission access to machines, very consistent and solid most of the time."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."
"I recommend it as a solution for remote disk users."
"We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple."
"It's a user-friendly product."
"The product allows easy access to any system in case of any issues."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"The quality of the call and the quality of the sharing have been excellent."
"Our clients are having issues with printing."
"I do not like the antivirus."
"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."
"It's not really a true RMM product but more of just a remote access."
"Sometimes it just fails to load."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
"It is easy to get locked out, which is something that needs to be improved."
"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"I would like to see TeamViewer support multiple platforms."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"It becomes complicated to switch from one monitor to another for different windows."
"It's pretty limited on the options they have."
"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."
"The performance could always be better."
LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. LogMeIn Central is rated 8.6, while TeamViewer is rated 8.6. The top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". LogMeIn Central is most compared with NinjaOne, Microsoft Configuration Manager, Atera, LogMeIn Rescue and Kaseya VSA, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and LogMeIn Rescue.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
