We performed a comparison between ManageEngine SupportCenter Plus and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the ITIL compliance and billing."
"We have found the reporting in this product to be very useful."
"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."
"The product is very scalable and stable when used as a help desk once it is built out."
"The deployment process is swift, typically taking just one day, and includes customization and automation setup."
"The ticketing feature is very easy to use, compared to other systems."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"The product provides communication features like chats and calls."
"The initial setup is easy."
"It is a scalable platform."
"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
"The most valuable features of Zoho Desk are archiving queries and analytics."
"The product is very difficult to use and configure and requires specialists."
"There is no cloud-based version and it would be helpful if it were available."
"I would like to see some kind of project management or portfolio management in a future version."
"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."
"The business model for the company is to sell low and charge for customization, education or expertise."
"The tech support is terrible and that seems to be a part of their business plan."
"There is room for improvement with the pricing."
"Sometimes, the solution has some email issues in a new data center."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
"Zoho Desk should provide more integrations and improve the Zoho project integration."
"The solution needs to have more customization on alerts and notifications."
"Could have slightly better integration between additional functionalities in the Zoho desk."
"There is room for improvement in terms of integration."
"Zoho Desk needs to be enhanced to support IT service management policies."
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ManageEngine SupportCenter Plus is ranked 32nd in Help Desk Software while Zoho Desk is ranked 6th in Help Desk Software with 19 reviews. ManageEngine SupportCenter Plus is rated 7.8, while Zoho Desk is rated 8.4. The top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". ManageEngine SupportCenter Plus is most compared with ManageEngine ServiceDesk Plus, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshservice and Spiceworks. See our ManageEngine SupportCenter Plus vs. Zoho Desk report.
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