We performed a comparison between Mendix and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's amazing that you can build web apps and mobile (hybrid) apps with one code base in a few clicks. It's a full continuous integration environment."
"I find the fast development speed and low cost to be very valuable features of Mendix. It's a smart solution for busy developers when we need to apply new changes or fixes quickly. Mendix helps to save time and meet project deadlines faster."
"Mendix has made a great deal of effort to provide its developers a healthy, modern environment for developing. First of all, it adopts Agile methodology by creating a SCRUM-based app where you can handle your user stories. Next comes version control, which really allows multiple team members to collaborate quite easily. And last but not least, Mendix modeler, which is your IDE for developing Mendix apps."
"You can scale the solution."
"The user experience is great."
"The most valuable features are the decorative style, model-driven development, and the fact that Mendix validates flows. Mendix is quick to develop because it's a low-code platform. It's very robust, flexible, open, and scalable. It's for a low-code customer. The tooling is also really good and it has mobile capabilities."
"The development environment is model-driven. We can use the information from this for our business engineers to make the information models, and they can also execute the model."
"There are free online learning and certifications if a user would like to learn more and better understand the solution."
"ServiceNow was the first true enterprise to service management platform."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"It's actually easy to understand."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"Straightforward tool."
"While the community is great, they need to work on making their direct technical support services better."
"One thing I would like to improve is the support system offered by Mendix. It can sometimes take a while to get the help I need when I'm using Mendix."
"My understanding is that, if you are not using the free version, it is very expensive."
"Overall, integration with the enterprise ecosystem needs improvement."
"It needs to provide an overview of model versioning control for the sake of the review process; better SCRUM board; an overview of model changes from the repository through Sprintr (SCRUM board). Also, a choice between versioning control system would be nice."
"One area for improvement is its integration capabilities. Creating a pluggable widget or integrating it with other systems is challenging. In terms of features, it would be great to see advancements such as AI services and the integration of third-party services. Additionally, connecting external devices to the application requires multiple steps. Improving this will make it easier for the developers."
"Feature-wise and in terms of technical aspects, Mendix is excellent, but its pricing is steep."
"You need experienced programmers and developers to understand this solution."
"Performance could be improved."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"The scalability needs improvement."
"The Express edition does not allow the option for scripting."
"Their cloud management is also not that great compared to other products."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"Local solutions have lower costs."
Mendix is ranked 5th in Rapid Application Development Software with 48 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Mendix is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Mendix writes "Low-code, helpful support, and great native mobile capability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Mendix is most compared with Microsoft Power Apps, OutSystems, Appian, Oracle Application Express (APEX) and Salesforce Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Mendix vs. ServiceNow report.
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