We compared Netskope and Zscaler Internet Access based on our users' reviews across five parameters. After reading all of the collected data, you can find our conclusion below.
Netskope and Zscaler Internet Access are both highly regarded for their comprehensive data protection capabilities, advanced threat protection, and valuable insights provided by advanced analytics. However, user feedback for Netskope indicates a need for improvement in areas such as user interface, customer support, performance during high-traffic periods, and reporting capabilities. Zscaler Internet Access receives praise for its exceptional customer service, ease of use, scalability, and reliable performance. Areas for improvement noted for Zscaler include enhancing the user interface, addressing occasional connectivity issues, providing more customization options, and optimizing reporting and analytics features.
Features: Netskope's valuable features include comprehensive data protection, advanced threat protection, advanced analytics, and granular policy enforcement. Zscaler Internet Access offers robust security measures, efficient cloud-based architecture, comprehensive web filtering capabilities, and reliable performance.
Pricing and ROI: Netskope offers a straightforward setup with competitive pricing options and reasonable licensing terms. Zscaler Internet Access also provides a hassle-free setup at a reasonable price. Its licensing process is flexible and can accommodate various business needs. Netskope's ROI is attributed to improved security, data protection, visibility, threat detection, system integration, and cost savings. Zscaler's ROI focuses on network security, productivity, cost savings, ease of use, scalability, and reliable performance.
Room for Improvement: Netskope could benefit from a more intuitive interface, better customer support, improved performance during high-traffic periods, and more comprehensive reporting. Zscaler Internet Access should enhance the user interface, address connectivity issues, offer customization options, and optimize reporting and analytics.
Deployment and customer support: The initial setup phase of Netskope is quick, with the solution being deployed on the cloud. However, there are potential complexities and variations in setup time depending on customer needs. The implementation phase takes longer and requires coordination efforts. Deployment time ranges from a couple of weeks to three months. Zscaler setup can vary depending on factors such as the complexity of the setup, the number of users and locations, and the level of support needed. Some users reported that the initial setup was straightforward and easy, taking around 15 minutes to three days. Others mentioned that the deployment process took between six to eight weeks or even several months. Netskope is praised for its responsive, helpful, and attentive customer service. They offer prompt resolution to queries and knowledgeable assistance. Zscaler Internet Access provides exceptional customer service with prompt and helpful assistance. The support team is described as knowledgeable, responsive, and efficient in resolving issues or concerns.
The summary above is based on 50 interviews we conducted with Netskope and Zscaler Internet Access users. To access the review's full transcripts, download our report.
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The solution is stable."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The most useful feature of this solution is Cloud Control, which allows me to schedule cloud uploads."
"Netskope is a one-platform security product that provides security functions. It is the most advantageous product in the Japanese market."
"A feature that was valuable was the built-in website classification or safety ratings. Different websites would be rated according to analyses that the Netskope team had done, and we built policies on some of those scores. If the website scored less than a certain percentage, then we would have a different user experience around how the site would interact with the clients."
"Amazing reporting and tracking mechanisms."
"The most valuable features of the solution are that the support is very good and the dashboards are easy and intuitive to use."
"The automation offered by the product is pretty solid."
"A very straightforward interface."
"The interface is good."
"The solution is stable."
"The most valuable feature of Zscaler Internet Access is that it is a consolidated solution, it comes with many features, such as DLP."
"The solution replaces multiple vendor technologies with one which makes it worth the cost."
"Whether you are in a hotel somewhere, or in Africa, it does not matter. You will get the Zscaler protection presence anywhere."
"Stability-wise, I rate the solution a nine and a half out of ten...The setup phase was easy."
"After a proper implementation, the maintenance is very low."
"One on the main benefits is protection all time from anywhere."
"I like the granularity of the control of all the traffic, including SSL inspection. I also like the fact that the user interface is intuitive. The latencies with Zscaler are minimal compared to those of any other competitor. Other competitors do not really have the global scale that Zscaler has and cannot promise low latencies."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"Setting up policies is something that we having been doing, and if the vendor were to provide example use cases that included different implementation options then it would be very useful for us."
"Third party integration with other cloud applications could be improved. Sometimes the API won't be working, but Netskope is taking it seriously. They accept all the feature requests, and they are trying to provide whatever we ask from them."
"There should be some granular custom roles that are not available. However, this is on the road map. There are many devices that do not have the Zero Trust feature and other enhancements available which they should have."
"Deployment and policy tweaking were two areas where improvement needs to be made."
"I would like to have an identity theft protection function."
"The solution is still pretty new to the CASB environment."
"Lacking in local customer support."
"Compatibility with other proxy polars would be helpful."
"Currently, the solution's interface is not that user-friendly."
"It also needs better integration with other applications as well. There are some restrictions."
"Zscaler does not provide dedicated IPs to each customer. Hence, they share a pool of IPs provided by Zscaler. There is a chance of blacklisting these IPs. I also do not like the multi-management portal."
"The pricing is an issue. It is expensive if you have all of your users in the same location. It is expensive compared to other firewalls on the market."
"Zscaler Internet Access can improve by adding traffic filtering based on the DNS."
"Zscaler Internet Access's troubleshooting is very limited, and their textbook logs need to be more informative."
"The main issue with Zscaler Internet Access is proxy IP detection, which sometimes makes sites inaccessible."
"In terms of usage, here in the GCC, it's still growing a growing market, so the combination of DLP, data leak prevention, to a certain extent is fine. But what it requires is user-based access or role-based access. The solution needs to grow into that, which definitely takes time. There's not an easy way to integrate it, when you have a cloud-based solution."
Netskope is ranked 4th in Cloud Access Security Brokers (CASB) with 35 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 46 reviews. Netskope is rated 8.4, while Zscaler Internet Access is rated 8.2. The top reviewer of Netskope writes "Network proxy that provides visibility during deployment and allows you to control PII". On the other hand, the top reviewer of Zscaler Internet Access writes "Provides integrated CASB and file sandboxing but could be less expensive ". Netskope is most compared with Prisma Access by Palo Alto Networks, Microsoft Defender for Cloud Apps, Cisco Umbrella, Skyhigh Security and Forcepoint ONE, whereas Zscaler Internet Access is most compared with Cisco Umbrella, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, FortiSASE and Forcepoint Secure Web Gateway.
We monitor all Cloud Access Security Brokers (CASB) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.