We performed a comparison between Notion and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Knowledge Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution is its flexibility...The initial setup of Notion is easy."
"Notion is a great tool for note-keeping and note-sharing."
"The product is easy to use and has good responsiveness."
"I like the high level of customization in Notion."
"We can install it on mobile phones, making it feasible to manage productivity."
"The ability to structure data is one of the most essential functions of Notion."
"The product is easy to use and has good responsiveness."
"The product has a valuable feature for databases. It has a table and a calendar view and saves various documents in the system."
"We rarely had issues with Zendesk."
"The product offers very good management. It has a great ability to assign tickets based on content."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"It's a very stable tool, very powerful."
"Zendesk Support has a lot of good APIs."
"The initial setup is simple and straightforward."
"The stability has been very good."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"There could be an automation feature included in the product."
"Notion's UI could be better."
"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"
"The product could be integrated with external platforms."
"One area for improvement in the solution is the absence of integrated charts."
"There could be an automation feature included in the product."
"The linked view of database, along with the sharing and permission settings, are areas with shortcomings in the solution that need improvement."
"It is complicated to connect Notion with external systems."
"The support team is time-consuming, and they don't find the answer to our problem."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
"The dashboard could be better."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"The solution itself wasn't easy to set up."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"It needs to improve in terms of its flexibility, price, and installation."
Notion is ranked 5th in Knowledge Management Software with 8 reviews while Zendesk is ranked 2nd in Knowledge Management Software with 57 reviews. Notion is rated 8.0, while Zendesk is rated 8.2. The top reviewer of Notion writes "Highly-recommended and customizable solution for extensive data management". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Notion is most compared with Bitrix24, Microsoft Project and Wrike, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Notion vs. Zendesk report.
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