We performed a comparison between Palo Alto Networks NG Firewalls and Zscaler Cloud Firewall based on real PeerSpot user reviews.
Find out in this report how the two Firewalls solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's inexpensive compared to some of the other technology out there."
"The most valuable feature of this solution is Quota."
"We've found the solution to be pretty stable."
"It is very flexible to use."
"It is user friendly, and has all the features you need."
"I think that the UTM features are the most value, as it truly protects my infrastructure."
"All of the features of Fortinet FortiGate are useful and the security protection is good."
"The most valuable feature is the interface, which is very user friendly. We are utilizing most of the features, like content filtering. The firewall is powerful."
"The App-ID, Content-ID, User-ID, and encryption and decryption are valuable features."
"Ability to log each and every application."
"The most valuable feature is WildFire, which blocks sophisticated attacks and distinguishes it from other traditional firewall functions."
"We have found the SSL decryption within this solution to be great; you can enable this feature and have the ability to see more of what is happening across your network."
"The most valuable feature of the solution is the network protection."
"They are regularly releasing new versions that include more integration with third-party services."
"The application awareness feature that recognizes application IDs and vulnerability protection are Palo Alto Networks NG Firewalls' most valuable features."
"The technology's very good. We have had a lot of good experience with this solution."
"I like the ease of deployment and its flexibility. We don't need to deal with license, quotes, procurement, delivery, and installation. Everything is software-based, and it's very easy to operate."
"Zscaler provides effective protection against various cyber threats ensuring a safe environment"
"It provides in-depth visibility into your network, ensuring that traffic flowing into your organization, be it from offices or individual users, is effectively filtered and secured through multiple layers of protection."
"Most of the features that Zscaler has to offer, we will deploy."
"It helps a lot of companies to reduce their downtime. Also, It helps businesses in terms of being secured and protected from any threats."
"The visibility and log availability offered are highly valued for troubleshooting purposes, and this is a key factor driving customer interest in the firewall module."
"It is a stable solution."
"Once you have Zscaler running you have access to configure it however you want."
"The feature which gives us a lot of pain is ASIC architecture."
"Scalability is one of the disadvantages. When it comes to scalability, you have to actually change the box. If you want to upgrade it, you need to actually change the existing box and probably you take the system off to other sites."
"We would like to have the ability to disable some of the security functionalities."
"I have to say that the initial setup was complex. The deployment took a few days to get set up. Initially, we were using an IPVanish. We switched to this tool since we thought it would be easier. But it turns out it wasn't easier to set up and run."
"There are SD-WAN network monitoring, SD-WAN features, Industrial Databases, Internet of Things, Detection, etc., however, we do have not licenses for those features. We thought that if you bought a product, you should have all of the features it offers. Why should you need to make so many extra purchases to enable features? They should have one price for the entire offering."
"The firewall engine is not so strong as of now, in my opinion... My second concern is that, while they have Zero-day vulnerability and anti-malware features, the threat engine needs to be strengthened, its efficiency can be increased."
"We would like to see better pricing."
"The Wi-Fi controller needs a lot of improvement."
"Its reporting can definitely be improved. I would like to have better graphical dashboards and more widgets for more clarity in the reporting area. In a third-generation firewall, you can generate some dashboards. It provides the information that we need, but from the C-level or a higher-level perspective, it is kind of rough and incomplete. Its data loss prevention (DLP) feature is not good enough. Currently, this feature is very basic and not suitable for enterprises. It would be nice if they can include a better DLP feature like Fortinet. We would like to have a local depot of Palo Alto in Latin America. Competitors such as Cisco and Check Point have a local depot here. If there is an issue with their hardware, you can go to the depot, and in about four hours, you can get a replacement device, but that's not the case with Palo Alto Networks because we need to import from Miami. It takes about two to three weeks."
"Palo Alto needs to improve their training. They do not invest in their partners. I have been a partner for seven years, and it is very expensive for me to certify my engineers."
"In the last three years at least, they have been lagging behind their competitors. The main issue is the support that we can get... You have to wait for them to get back to you and sometimes it's random. And the biggest problem I have is that you have to wait hours on the line when you're calling them to get a hold of the next available engineer."
"The only downside of Palo Alto Networks NG Firewalls, in my opinion, is the relatively higher price compared to Cisco FortiGate. This is especially noticeable when deploying basic configurations and considering the cost of licenses."
"There are some advanced features that we aren't able to use, which include active IP authentication and app ID. We are facing challenges with implementing those two features."
"The first level of support will usually do nothing for you. If you're an IT company, you're not looking for level one support. You need to escalate. Other vendors have a direct support line for enterprise clients, but not Palo Alto."
"Technical support is an area that could be improved."
"The built-in machine learning features provide some automation, but I think there should be an option for manual review because nothing replaces the human eye."
"The product could improve its integration with some legacy systems."
"We are having some issues with internet access being denied when organizational ID-based policies change. For example, a lower level employee ends up getting the same level of access as that of a higher level employee."
"There are some areas it could improve when it comes to blocking, we have to block some things manually. For example, if we block a top-level domain we have seen that the new IPs come through, the IPs are not blocked. There should be some more granular way of doing it. My only request is if you're blocking something at a top level, the sub-level sub-domains and all those other IPs should be blocked too automatically."
"They do not provide a few components that are fundamental to differentiate the products"
"The issue right now is probably that Zscaler is not providing web browser isolation. Another solution, Menlo, offers this. For one customer, we had to send traffic to Menlo to do the isolation for us. It was requested by the customer so that they could integrate any iframe. Zscaler needs to add this type of feature in their next release."
"Instead of the standard license, they should certainly provide customers with the visibility to access and view the logs."
"Certain criteria need to be met if you want to scale this solution."
"Zscaler Cloud Firewall should have a better understanding of all dynamic cloud applications."
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Palo Alto Networks NG Firewalls is ranked 5th in Firewalls with 164 reviews while Zscaler Cloud Firewall is ranked 26th in Firewalls with 15 reviews. Palo Alto Networks NG Firewalls is rated 8.6, while Zscaler Cloud Firewall is rated 8.4. The top reviewer of Palo Alto Networks NG Firewalls writes "We get reports back from WildFire on a minute-by-minute basis". On the other hand, the top reviewer of Zscaler Cloud Firewall writes "A highly stable and comprehensive cloud security and access solution". Palo Alto Networks NG Firewalls is most compared with Check Point NGFW, Azure Firewall, Meraki MX, Sophos XG and Netgate pfSense, whereas Zscaler Cloud Firewall is most compared with Azure Firewall, OPNsense, Cisco Multicloud Defense, Cisco Secure Firewall and Sophos XG. See our Palo Alto Networks NG Firewalls vs. Zscaler Cloud Firewall report.
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