We performed a comparison between Pega BPM and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a stable product."
"The technical support of Pega BPM is very good."
"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."
"It's a good tool for workflow automation."
"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system."
"The most valuable feature is the situational layer cake."
"The user interface and the ease of developing the workflow for an application are valuable features."
"The most valuable feature is flexibility, as we can configure it to best suit our requirements."
"A very flexible solution."
"The solution's stability is fine. There are no issues with Salesforce's stability."
"The presentation is clear and easy to comprehend."
"Its stability, performance, and usability are most valuable."
"We haven't had any issues with stability so far."
"The most valuable feature is ease of use."
"The most valuable features are quick customization, solid deployment processes, and excellent reliability."
"It's an easy platform for salespeople to quickly and efficiently be able to track an opportunity."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services."
"Pega BPM's documentation should be improved, especially for freshers or new trainees."
"The unit testing needs to improve, as well as the user interface."
"Pega should work on redefining their model and creating a demand for their skills."
"The solution could be more scalable."
"The initial setup takes time."
"We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files."
"Integration needs improvement."
"Areas of improvement can be around Engagement of Customers feature and approvals of transactional records."
"Salesforce is a pretty cumbersome product. It's a product that you need to spend quite a bit of time customizing to your unique business model. Unless you have somebody in house that knows it really well, you're better off spending money with a consultant to get what you need."
"Some business functionalities could be improved."
"They should provide access to data quality tips and tricks to make it better."
"The marketing automation needs improvement."
"There is always room for improvement. It can be hard to learn, but when you have somebody who is experienced in this, it is like anything else. It is like Excel, you'll never know everything about Excel, but there's somebody who would possibly know. I'm sure I don't know all of the ins and outs of Salesforce."
"Salesforce Platform could improve by having better integration with Microsoft Azure. For development, we use Microsoft Azure and there was proper integration between the two solutions. We had issues with the customer and they were logged into the Salesforce Platform. We did not have any good way of integrating those issues into the R&D. The R&D mainly uses Microsoft Azure."
Pega BPM is ranked 7th in Rapid Application Development Software with 57 reviews while Salesforce Platform is ranked 9th in Rapid Application Development Software with 81 reviews. Pega BPM is rated 8.2, while Salesforce Platform is rated 8.2. The top reviewer of Pega BPM writes "Fastens application development and has all the features to meet the requirements of our customers". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and Mendix, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Google Cloud. See our Pega BPM vs. Salesforce Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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