We performed a comparison between Pega BPM and WorkFusion based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Pega BPM's most valuable feature is the use of CDX to solve problems."
"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."
"Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."
"The case management is great."
"Can do a lot of things with minimum time and cost."
"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."
"The most valuable feature of Pega BPM is its architecture."
"Powerful, full-featured business process management with excellent support"
"The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes."
"The cognitive features of this solution are good."
"The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel."
"It's a pretty robust product."
"We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."
"We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution."
"We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents."
"WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore."
"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."
"I think there is room for improvement in the low code/ no code environment that they're promoting now. That needs to be aligned a little bit more. I still feel that it is not that friendly for a person who has no experience with Pega to just go in and try to create something."
"Pega BPM could be improved by including token-based authentication and extending its integration options."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
"UI needs improvement."
"This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs."
"On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified."
"There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk."
"So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability."
"The problem with the solution is that it is agnostic, so it's not made for banks. Sometimes we are challenged because of this. We have to make everything from scratch to make it work for our clients."
"We are having some database issues, but we are addressing them."
"The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines."
"If we're talking from a developer perspective, the task of actually building automation is not ideal. That's not their strong side."
Pega BPM is ranked 2nd in Process Automation with 57 reviews while WorkFusion is ranked 14th in Process Automation with 30 reviews. Pega BPM is rated 8.2, while WorkFusion is rated 7.8. The top reviewer of Pega BPM writes "Fastens application development and has all the features to meet the requirements of our customers". On the other hand, the top reviewer of WorkFusion writes "Helps improve our accuracy and compliance, but the analytics module can be confusing". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM, whereas WorkFusion is most compared with UiPath, Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate. See our Pega BPM vs. WorkFusion report.
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