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Pega CRM vs Vlocity comparison

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Pega Logo
Pega CRM
Read 10 Pega CRM reviews
292 views|215 comparisons
100% willing to recommend
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Vlocity
3,139 views|2,476 comparisons
Comparison Buyer's Guide
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Buyer's Guide
CRM Customer Engagement Centers
May 2024
Executive Summary

We performed a comparison between Pega CRM and Vlocity based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: May 2024).
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771,212 professionals have used our research since 2012.
Featured Review
Anonymous User
Great flexibility with useful locking mechanism for multiple users to work on a case concurrently
Pega has given us flexibility and its locking mechanism enables multiple users to work on the same case seamlessly. You are notified when changes... Read more →
Use Vlocity?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."

    • More Pega CRM Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Pega CRM?
    Top Answer:The product's deployment phase was easy.
    Read all 8 answers   →
    What needs improvement with Pega CRM?
    Top Answer:The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any… more »
    Read all 8 answers   →
    What is your primary use case for Pega CRM?
    Top Answer:Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM module… more »
    Read all 8 answers   →
    Which would you choose - Vlocity or Salesforce CPQ?
    Top Answer:What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve… more »
    Ranking
    7th
    out of 23 in CRM Customer Engagement Centers
    Views
    292
    Comparisons
    215
    Reviews
    9
    Average Words per Review
    723
    Rating
    8.0
    2nd
    out of 30 in Product Configuration and Quoting
    Views
    3,139
    Comparisons
    2,476
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Chordiant
    Learn More
    Pega
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    Salesforce
    Video Not Available
    Overview
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    With Vlocity's Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you'll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.
    Sample Customers
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company16%
    Real Estate/Law Firm6%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Manufacturing Company8%
    Financial Services Firm8%
    Energy/Utilities Company7%
    Company Size
    REVIEWERS
    Midsize Enterprise20%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise12%
    Large Enterprise67%
    Buyer's Guide
    CRM Customer Engagement Centers
    May 2024
    Download Free Report
    Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers. Updated: May 2024.
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    771,212 professionals have used our research since 2012.

    Pega CRM is ranked 7th in CRM Customer Engagement Centers with 10 reviews while Vlocity is ranked 2nd in Product Configuration and Quoting. Pega CRM is rated 8.0, while Vlocity is rated 0.0. The top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". On the other hand, Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Siebel CRM, Genesys Cloud CX and Oracle Fusion Service, whereas Vlocity is most compared with Salesforce CPQ, Salesforce Sales Cloud, CloudSense, Conga Contract Lifecycle Management (CLM) and Oracle CPQ Cloud.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.