We performed a comparison between Proofpoint Threat Response and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Incident Response solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best part of Proofpoint Threat Response is the Auto-Pull feature. Being able to pull an email back from a user's mailbox is very useful, yet I have noticed that not a lot of organizations use this kind of feature."
"Support is very responsive."
"It has reduced our manual efforts to remove emails from each user's inbox, and in this case we do not have to ask our IT department or users to do so."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The solution is available over the cloud and is easy to manage."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The product has a very simple UI."
"The ease of use is great."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The interface within Threat Response could be made simpler."
"If the reporting gets improved then it would be better, but the product is running amazing as it is."
"Has some quirks."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"The dashboard and playbook creation will need to improve"
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
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Proofpoint Threat Response is ranked 5th in Security Incident Response with 3 reviews while ServiceNow Security Operations is ranked 2nd in Security Incident Response with 16 reviews. Proofpoint Threat Response is rated 8.4, while ServiceNow Security Operations is rated 7.8. The top reviewer of Proofpoint Threat Response writes "Tracks and mitigates email security incidents with Auto-Pull, and has good stability and performance". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Proofpoint Threat Response is most compared with Cofense Triage and Splunk Attack Analyzer, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel and IBM Resilient. See our Proofpoint Threat Response vs. ServiceNow Security Operations report.
See our list of best Security Incident Response vendors.
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