We performed a comparison between Salesforce Commerce Cloud and SAP Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The conversion of opportunities and leads to accounts is one of the most valuable features."
"I have found the list creation and dashboard customization features valuable."
"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"Commerce Cloud's best features include sales service and cloud marketing."
"The solution is quite stable."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"The ease of customization is valuable."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"The user interface can be customized."
"SAP Hybris provides us with all of the e-commerce features that a client could need."
"The tool has good performance."
"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"The performance of the solution has room for improvement. We sometimes experience some delays."
"Salesforce's technical support is not as good as Elastic Path."
"Multi-tenant infrastructure is a blessing and a curse."
"In the next release, Commerce Cloud should add CRM dashboards."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"Pricing is a disadvantage because it is expensive."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"They could include additional types of payment implementations. Right now they are just providing CyberSourse."
"Hybris is not currently using microservices."
"A public cloud solution of this software would open great possibilities."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
"The learning curve is high."
"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."
"The support team should improve the response time."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 28 reviews while SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews. Salesforce Commerce Cloud is rated 8.0, while SAP Commerce Cloud is rated 8.0. The top reviewer of Salesforce Commerce Cloud writes "Allows for easy customization according to specific customer needs". On the other hand, the top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". Salesforce Commerce Cloud is most compared with Adobe Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce, whereas SAP Commerce Cloud is most compared with Shopify, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our SAP Commerce Cloud vs. Salesforce Commerce Cloud report.
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