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SAP Service Cloud vs Salesforce Service Cloud comparison

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Salesforce Service Cloud
Read 42 Salesforce Service Cloud reviews
637 views|541 comparisons
95% willing to recommend
SAP Logo
SAP Service Cloud
271 views|116 comparisons
Comparison Buyer's Guide
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Buyer's Guide
CRM Customer Engagement Centers
April 2024
Executive Summary

We performed a comparison between Salesforce Service Cloud and SAP Service Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: April 2024).
Download the complete report
770,141 professionals have used our research since 2012.
Featured Review
ChanchalSaxena
High scalability with good plugins and excellent customer visibility
Salesforce Service Cloud has Improved the Customer 360 visibility, which facilitates cross-sell and upsell opportunities for our organization.... Read more →
Use SAP Service Cloud?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."
  • "Salesforce is not a cheap product. It can be expensive."
  • "The price is too expensive."
  • "We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
  • "The tool is pretty expensive."
  • "The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
  • "The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."
  • "The solution is priced at 50 dollars a month per user."

    • More Salesforce Service Cloud Pricing and Cost Advice →

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    Questions from the Community
    What is your experience regarding pricing and costs for Salesforce Servic...
    Top Answer:I would rate the pricing a five out of ten. The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall… more »
    Read all 8 answers   →
    What needs improvement with Salesforce Service Cloud?
    Top Answer:There are a few areas of improvement. * One area for improvement could be in the speed and accuracy of analytics, particularly around resolving cases. There's room to enhance SLA (Service Level… more »
    Read all 10 answers   →
    What is your primary use case for Salesforce Service Cloud?
    Top Answer:I'm a system integrator implementing the product for other companies. Typical use cases involve improving interactions with customers in service environments. This could be either a call center setup… more »
    Read all 9 answers   →
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    Earn 20 points

    Ranking
    2nd
    out of 23 in CRM Customer Engagement Centers
    Views
    637
    Comparisons
    541
    Reviews
    13
    Average Words per Review
    451
    Rating
    8.3
    9th
    out of 23 in CRM Customer Engagement Centers
    Views
    271
    Comparisons
    116
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Service Cloud
    Learn More
    Salesforce
    SAP
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    Overview

    Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

    Create a unified service experience with SAP Service Cloud
    Bridge the gap between front-office engagements and back-office processes.

    Sample Customers
    Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
    INICOM, Dulux
    Top Industries
    REVIEWERS
    Manufacturing Company29%
    Computer Software Company14%
    Marketing Services Firm10%
    Comms Service Provider10%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Educational Organization15%
    Financial Services Firm12%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Educational Organization49%
    Computer Software Company10%
    Manufacturing Company7%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Small Business30%
    Midsize Enterprise27%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise25%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business10%
    Midsize Enterprise59%
    Large Enterprise32%
    Buyer's Guide
    CRM Customer Engagement Centers
    April 2024
    Download Free Report
    Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers. Updated: April 2024.
    DOWNLOAD NOW
    770,141 professionals have used our research since 2012.

    Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 42 reviews while SAP Service Cloud is ranked 9th in CRM Customer Engagement Centers. Salesforce Service Cloud is rated 8.6, while SAP Service Cloud is rated 0.0. The top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". On the other hand, Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management and Vlocity, whereas SAP Service Cloud is most compared with ServiceNow Customer Service Management.

    See our list of best CRM Customer Engagement Centers vendors.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.