We performed a comparison between SaltStack and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Red Hat, Microsoft, HCLTech and others in Configuration Management."A valuable feature is user enrollment, where users can enroll their devices in their organizations themselves."
"The ability to switch between Affinity and non-Affinity enrollment is great."
"The aspects I find most valuable are the managing the data and applications. I can also restrict the users to install any applications. I can also wipe the data if the phone was missplaced or stolen. These are the basics for me."
"The stability of Microsoft Intune is good."
"It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources."
"We have found the solution is capable of scaling."
"Stable product that's easy to set up compared to other MDM products."
"It provides control over all mobile devices that are being connected to the corporate network."
"The automation functionality has been most valuable. With a click of a button, we are able to automate provisioning, the build of new hardware and apply patches. These are all extremely important and differentiated tasks that can be automated in SaltStack."
"SaltStack has given us the ability to deal with systems at scale and rectify issues at scale."
"We monitor the configurations against CIS standards. We run CIS benchmarks and maintain configurations with higher CIS values for each server."
"I want to build automation that is intelligent, part of the fabric of our environment, and is somewhat self-sustaining. I think SaltStack can help me do this."
"The product’s most valuable feature is its ability to provide environmental security."
"The ability to programmatically describe the desired state of a single, or an entire fleet of servers, on-premises, and in a cloud environment."
"It is a highly stable solution."
"Data in reports and dashboards are easily accessible."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"It has an excellent capability to integrate different access points."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"It can scale well if you are managing IT assets."
"The Workflow feature is the most valuable."
"The reporting could be improved, as it's pretty poor compared to other products of this type."
"Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."
"There should be more support for macOS. Even though macOS is supported by Intune and Microsoft is working very hard to get more features into Intune to manage macOS, that's one thing they can give a lot more attention to."
"There are a lot of small use cases where we realized that some technical solution was missing in Microsoft in comparison to other products. For example, it lacks something similar to sensing or location-based rules and configurations."
"The solution could be improved by the opportunity to connect third-party application databases, such as Chocolatey or another setup store, to Intune."
"When somebody has a customized application or their own company's application, we cannot deploy that application."
"It's only good for a Microsoft environment."
"The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."
"SaltStack's features are minimal."
"A hardened set of tests would be much appreciated."
"Web UI."
"This solution could be integrated with more hardware for an improved offering."
"It is difficult to set up."
"Its configuration process could be better."
"There is a little bit of pain when it comes to libraries and what is needed to run the product."
"ServiceNow's mobile app should be seamless and it is not right now."
"The interface requires an upgrade."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."
"There is room for improvement in price."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"The capital expenditure neeed to get the tool up and running is extensive."
SaltStack is ranked 14th in Configuration Management with 33 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. SaltStack is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of SaltStack writes "Orchestration tool that powers automation of processes with the click of a button". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". SaltStack is most compared with VMware Aria Automation, Microsoft Configuration Manager, HashiCorp Terraform, Red Hat Satellite and Automic Workload Automation, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
