We performed a comparison between SAP Mobile Platform and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."Two of the very fascinating features that make SAP Mobile Platform stand out from other platforms are its offline capability and integration capability."
"One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems."
"Technical support is helpful."
"It's not that difficult to set up."
"The initial setup is not overly complex."
"Both platforms, the SAP Mobile Platform, and SAP, are highly valuable for our company because they facilitate integration, which can be expensive. It's very convenient to connect and create billing accounts through the SAP Mobile Platform."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"It's great to do statuses or to review tasks."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"Good stable and scalable solution."
"The analytics - we like to keep track of how much work everyone is doing."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"The licensing model is a bit dated."
"The cost of the SAP Mobile Platform is high, and there is room for improvement in its pricing."
"The toolkit to develop front end applications, especially native applications, is not that good."
"SAP has announced that they'll be ending the support on the SAP platform."
"If it was low code or no code it would be ideal."
"One drawback is that SAP Mobile Platform apps are only available through the browser, making offline capability more challenging to implement."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"The utilization of AI in ServiceNow needs enhancement."
"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."
"There is room for improvement in price."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"It's too complicated and there are too many options."
"The interface can be a bit more intuitive."
SAP Mobile Platform is ranked 12th in Mobile Development Platforms with 7 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. SAP Mobile Platform is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of SAP Mobile Platform writes "Flexible, well-designed, and offers good scalability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". SAP Mobile Platform is most compared with Android SDK, OutSystems, Ionic, Appium and IBM MobileFirst, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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