We performed a comparison between Serviceaide ChangeGear and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The ticketing feature is very easy to use, compared to other systems."
"The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool."
"The product has a lot of features."
"The most valuable features of Zoho Desk are archiving queries and analytics."
"The product provides communication features like chats and calls."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"It is a scalable platform."
"Zoho Desk is very flexible, just like the other applications of Zoho."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"As per customer requirements, it may have some limitations."
"There is room for improvement with the pricing."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
"Sometimes, the solution has some email issues in a new data center."
"It could be easier to link Zoho Desk and Outlook."
"Zoho Desk needs to be enhanced to support IT service management policies."
"They could enhance the product’s features to customize the automated email responses."
"There is room for improvement in customer service and support. It could be more knowledgeable."
Earn 20 points
Serviceaide ChangeGear is ranked 31st in Help Desk Software while Zoho Desk is ranked 6th in Help Desk Software with 19 reviews. Serviceaide ChangeGear is rated 7.6, while Zoho Desk is rated 8.4. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Serviceaide ChangeGear is most compared with ServiceNow and BMC Helix ITSM, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus and Freshservice. See our Serviceaide ChangeGear vs. Zoho Desk report.
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
