We performed a comparison between ServiceNow and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."We have found the service easy to use, although, we have ended up customising a lot of parameters."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"It has an excellent capability to integrate different access points."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"The subsequent chain of tasks, I believe, is valuable."
"The pricing of the product is quite good. It's not too expensive."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"Their GUI could be updated."
"The contract module is quite rudimentary and doesn't support contract line items."
"Transparency in the pricing model needs to be improved."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"The capital expenditure neeed to get the tool up and running is extensive."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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ServiceNow is ranked 1st in IT Asset Management with 212 reviews while Symantec Asset Management Suite is ranked 25th in IT Asset Management. ServiceNow is rated 8.4, while Symantec Asset Management Suite is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Symantec Asset Management Suite is most compared with .
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