We performed a comparison between ServiceNow and VMware Aria Automation based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"Data in reports and dashboards are easily accessible."
"It offers ready-built automation and simpler configuration for workflows."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"value; It has provided my development team a pure self-service portal. We deploy thousands of machines and reclaim. So, their time to business, and their time to market has been improved exponentially."
"usability; Ease of use, the GUI, is probably the best feature, so that really anybody can use it. You don't have to be technical to be able to deploy a VM. I find it to be intuitive and user-friendly. Regarding some of the files that you feed it, you don't have to do a ton of development. You can feed it pretty standard configuration files. You don't have to be a developer, you don't have to know C# or Java or the like to get it going."
"I personally spend a lot of time in vRealize Orchestrator, so being able to directly tie into the back end on the APIs, I find that to be what really is the most advantageous thing for me."
"I used the technical support during upgrades. They came onsite and are very technical. They are very good"
"We automated many tool deployments with the help of the product, cutting short manual deployments and eliminating the need for human interaction. Its most valuable features include integrating various tools and working with different products using plugins."
"The most valuable features are the Catalog View and the access control business group. Access provisioning is probably the main use case for us, so we can separate access to different Catalog items among the different business groups and have that tied back to our AD LDAP systems."
"The self-service capabilities are by far the best that we've seen in terms of features. If the user is being able to log in and make requests himself, from the onboarding process all the way to the end, that's very helpful."
"vRealize Automation has improved the speed of provisioning just by automating things, making people think about whether a human really needs to do something or can we make the machines do it for us. It is a lot faster to deploy things now."
"Compared to other products that I have been using, it is not as user-friendly."
"The setup was time-consuming and required a lot of internal resources."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"The product’s standard user experience is not the best."
"The solution could improve by being more stable."
"The interface requires an upgrade."
"An area for improvement would be the accessibility of downloaded and compressed files."
"The ability to embed help information onto the screens."
"There is an area of improvement. For example, you are migrating from a customer's existing data center to a new target data center. To facilitate this transition, you'll initially need to evaluate the customer's aging hardware hosting VMware, which is nearing the end of its operational life. The customer expresses the intention to upgrade to a newer version, necessitating an overhaul of everything in the new data center. As a Systems Integrator (SI), consultant, or architect, your recommendation would be to acquire the latest hardware with a specified configuration and then install VMware on top of it. However, there's a crucial aspect related to the infrastructure requirements for VMware to run seamlessly on that hardware. If there's an opportunity to potentially reduce these infrastructure prerequisites, it would be highly beneficial."
"I would like to see a simpler way of provisioning it. As is, we can automate the provisioning of a VM, however, when it comes to the external IPs, that is outside of VMware. But that has to be automated as well. If there was a way for us to have the virtual machines connect to switches that are external to VMware, that would be great. That way, it would handle the entire workflow from creation and provisioning of a VM to the connectivity to the external IP addresses which allow our customers to have access to the VM. Currently, that IP configuration has to be done manually."
"vRealize Automation on the back-end is still a little complicated. It has a lot of moving pieces, simplifying that from a pure infrastructure point of view would be a good thing. I would then like to have more out-of-the-box functionality and integrations with VMware components."
"I want to see HTML5. I want to get rid of JavaScript... we have a lot of issues with Java crashing when we're using vCenter. I obviously don't want that to happen with the vRealize Automation and Orchestrator side."
"The stability on the 6.2 version is very bad. It crashes. VMware tech support knows the IIS component is a bit buggy."
"The solution could include more integrations and supportability around the container space."
"It is too broad scale and complicated. It takes too many clicks to do things."
"When it comes to the orchestration workflow, you're on your own. The documentation and resources are very limited, and you have to learn everything on your own."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow is rated 8.4, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and IBM Turbonomic.
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