We performed a comparison between ServiceNow and VMWare Tanzu CloudHealth based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"The most valuable feature is the flexibility of development for customization."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"Identifies better ways to license software or eliminate unused software to save money."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"The solution is useful for cloud transparency and visibility in reports and dashboards that I have generated, especially the pre-populated dashboards."
"This solution is fast and very easy to understand, even if you are not a technician."
"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."
"We use dashboards quite heavily, but one of the features that have really stood out is some of the policies we've created to alert us of particular situations."
"It's stable. For report presentation, it's been fast."
"The pricing is rather competitive right now."
"The product is easy to use in terms of monitoring all the environments. It works for multiple clouds."
"The solution is good for cloud cost management."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"Local solutions have lower costs."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The ability to embed help information onto the screens."
"The discovery of assets could be improved; right now they only allow for one domain."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"The performance and accuracy of Cloud Health need to be improved."
"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."
"The Perspectives feature could be better."
"I would like to see better integration from CloudHealth to create easier setup and implementation."
"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."
"They should provide information or tools to tune the cloud resources according to the environment size."
"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."
"If you are working with the OS you need help and other connectors to get more information."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMWare Tanzu CloudHealth is ranked 15th in Cloud Management with 9 reviews. ServiceNow is rated 8.4, while VMWare Tanzu CloudHealth is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMWare Tanzu CloudHealth writes "Useful for Cloud transparency and visability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMWare Tanzu CloudHealth is most compared with Azure Cost Management, IBM Turbonomic, VMware Aria Operations, Cloudability and CloudCheckr .
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
