We performed a comparison between ServiceNow and VMWare Tanzu CloudHealth based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Data in reports and dashboards are easily accessible."
"There are many expansions available."
"The most valuable feature is that this is a Cloud solution."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"Very easy to implement and to respond to my clients' needs."
"I like that it's always up and running."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"The pricing is rather competitive right now."
"This solution is fast and very easy to understand, even if you are not a technician."
"We use dashboards quite heavily, but one of the features that have really stood out is some of the policies we've created to alert us of particular situations."
"The most valuable thing I have found is the cost saving recommendations"
"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."
"The solution is good for cloud cost management."
"The product is easy to use in terms of monitoring all the environments. It works for multiple clouds."
"It's stable. For report presentation, it's been fast."
"Its stability and pricing need improvement."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"The solution could improve by being more stable."
"Needs additional software titles and easier normalization."
"The user interface for accessing assistance sometimes disconnects."
"The ability to embed help information onto the screens."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."
"I would like to see better integration from CloudHealth to create easier setup and implementation."
"The Perspectives feature could be better."
"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."
"The performance and accuracy of Cloud Health need to be improved."
"If you are working with the OS you need help and other connectors to get more information."
"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."
"The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMWare Tanzu CloudHealth is ranked 15th in Cloud Management with 9 reviews. ServiceNow is rated 8.4, while VMWare Tanzu CloudHealth is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMWare Tanzu CloudHealth writes "Useful for Cloud transparency and visability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMWare Tanzu CloudHealth is most compared with Azure Cost Management, IBM Turbonomic, VMware Aria Operations, Cloudability and CloudCheckr .
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