We performed a comparison between Workato and Zapier based on real PeerSpot user reviews.
Find out in this report how the two Integration Platform as a Service (iPaaS) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's easy to understand, makes flows and is efficient."
"It is very easy to use. It takes complex workloads away, and it provides very smooth integration. It has got a lot of out-of-the-box connectors. It has got a lot of out-of-the-box APIs, which makes it really easy to integrate with applications for different use cases, whether it is in finance, HR, or customer operations. It is by far our favorite integration product."
"Stability-wise, I rate the solution a ten out of ten."
"Their automation and workflows are very strong, and you can build the workflows very easily and quickly."
"Workato is low code, intuitive, and easy to use."
"It is easier to use than other technical open-source technologies."
"The most valuable features are easy integration, quick tab to develop, quick tab to market, and interactive integration platform."
"We find it effortless to set up. We really don't have to do anything other than finding the application in the Zapier catalog. And as long as the application has been re-integrated into Zapier, they're able to then just provide the connection details and hook it up."
"The product's initial setup phase was very easy."
"Webhooks are the most valuable feature of Zapier."
"Zapier's interface, for me, is the solution's greatest value proposition. It is designed and developed for people who don't have a clue about what they're trying to do. It has a very user-friendly interface."
"Zapier is a really good tool for connecting multiple different platforms and data sources. For example, with Quickbase, I can easily integrate data from other sources like AWS or task-tracking platforms such as ClickUp or Asana."
"With the previous CRM we were using – the Google Ads landing pages we had – we were collecting leads manually. That process was not efficient and took a sales team a lot of time to insert these leads manually. Currently, the process is smooth and we use Zapier to collect the leads for us."
"Zapier is user friendly and makes it easy to integrate different tools. It has a drag and drop functionality which makes it easy to connect environments."
"The connection between Facebook lead forms and MailChimp integrations is the most valuable feature."
"The only minor drawback would be if there was a UI at the front of it, for apps and for a portal as well, it would make it really easy. It would be really useful if there were more apps capabilities."
"The management dashboard in the solution is an area with shortcomings that needs improvement."
"From the deployment point of view, our customers encounter platform downtime where it does not serve the actual request on the systems."
"I would like to see the dashboarding and reporting processes improved."
"A limitation is that their cloud presence is only in North America and Europe."
"It is tedious to make a tailor-fit function."
"Workato's Extract, transform, and load (ETL) and extract, load, and transform (ELT) are not very strong and could be improved for very complex transformations."
"There is room for improvement in the support. They are not responsive, and they don't take much time to get resolved."
"The pricing of the solution is quite expensive."
"Zapier needs more YouTube or video tutorials or more training for people. That would help a lot. In particular, Zapier should have documentation for every connector. Its documentation needs to be more detailed and visual."
"The pricing could be a little cheaper."
"At the moment, they allow a limited number of apps. I look forward to getting more apps for each package."
"It is not worth the money if you have a little bit of a technical mind...Zapier is not able to set up different modules. When automation doesn't work, it's not that easy to find why it didn't work."
"The user interface for Zapier could be improved. It also takes some time to sync the data between different environments."
"My biggest concern with Zapier would be their pricing strategy."
Workato is ranked 8th in Integration Platform as a Service (iPaaS) with 9 reviews while Zapier is ranked 9th in Cloud Data Integration with 41 reviews. Workato is rated 8.4, while Zapier is rated 8.6. The top reviewer of Workato writes " Great automation and strong workflows useful for integration". On the other hand, the top reviewer of Zapier writes "A tool for automation purposes requiring an easy initial setup while offering a very helpful technical support team ". Workato is most compared with Microsoft Azure Logic Apps, Azure Data Factory, MuleSoft Composer, Oracle Integration Cloud Service and CData Drivers, whereas Zapier is most compared with AWS Glue, Alteryx Designer, Tray.io, Coefficient and SnapLogic. See our Workato vs. Zapier report.
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