HubSpot Sales Hub Reviews

We use the solution for sales and marketing as our CRM to track sales, communications, and marketing effectiveness. We're holistically using both of those platforms.

Seeing the transition from marketing to sales has been a more straightforward exercise. We use the dashboarding functionality quite a bit. We do our newsletters through it. We've got our website connected to it. We're fully integrated into HubSpot. We never integrated that into Salesforce. 

Everything we do is through HubSpot now for Sales. We can see how many meetings the sales team has set up. We can track how many emails they've sent out. We can pass contacts in an automated way from points of marketing, passing them when they're ready for sales. It's been a seamless process for managing everything from the initial contact to the communications once we've onboarded them as clients.

The solution provides email add-ons. It can automatically onboard new contacts as they're coming through our email. Salesforce has the same function and features where your emails are recorded.

The tool allows for the transition to happen more easily. You can go in and see when the last communication with the client and communicate with each other.

We were using Salesforce. Moving contact and deals associated with that contact to companies is a little clunky. Hubspot’s interface can be a little counterintuitive.

I have been using HubSpot Sales Hub for two months. We are using the latest version of the solution.

I rate the solution’s stability a nine out of ten.

I rate the solution’s scalability a nine out of ten.

I’ve used Salesforce. We could better integrate marketing with Sales. Our marketing team has more experience with HubSpot, so it made sense to migrate over rather than retrain everyone on how to use Salesforce for marketing.

The initial setup is easy.

The tool has cut down the time to communicate between marketing and sales.

Hubspot is expensive, but it's worth the investment.

Our C-level executives are constantly being asked how our sales and marketing are going. Hubspot is great.

You get out of it when you put into it. It is an investment of time, and someone needs to be in charge.

Overall, I rate the solution an eight out of ten.

In my company, HubSpot is not completely customized enough currently, so there are some challenges for us. My company uses HubSpot Sales Hub to enter and keep track of opportunities.

Deals and opportunity tracking areas are the most important parts for which my company uses HubSpot Sales Hub. Currently, my company is not able to do anything apart from using the deals and opportunity tracking capabilities.

HubSpot Sales Hub provides its users with very user-friendly UX or customization controls. When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business. The user interface or at least the visual designs of the product should be updated.

I have been using HubSpot Sales Hub for a couple of months. My company functions as a system integrator. I am an end-user of HubSpot.

It is a pretty stable solution. I have not faced any issues with the product since it is deployed on a cloud.

Though HubSpot Sales Hub is an easily scalable solution, it is not at the same level as some of the other solutions, like Salesforce. In short, HubSpot Sales Hub cannot be considered a product that is of an enterprise-grade level.

Scalability-wise, I rate the solution a five out of ten.

Around 50 people in my company use HubSpot Sales Hub.

I had no requirements or need to contact the solution's technical support.

I have experience with Salesforce. I would prefer Salesforce over HubSpot since I am more comfortable with the former product, as I have used it in my last two organizations over a span of five to six years.

I wasn't involved in the initial setup of the product.

Though unsure, I think that solution is deployed on the cloud.

I am not experienced enough with HubSpot to be able to recommend it to others.

I rate the overall tool a five out of ten.

Our primary use case for this solution is developing a sales funnel for our clients. The sales funnel has about 14 stages, and we use it for analysis and providing pointers to the sales team where contacts are moving forward, stagnant, or haven't been contacted for a while.

The solution is very straightforward to utilize. The ability to make calls from the system free of charge is valuable. The pain point is that only some countries are included.

We have been using this solution for four years.

The solution is stable.

The solution is scalable. We have two businesses using it. One has about 2,000 contacts, and the other has about 30,000 contacts.

Our experience with customer support has been good, but they are often slow to fix the issue due to time zone differences.

We have used Zoho.

The initial setup is reasonably straightforward, and it is tasking. You have to set up flows, decisions, and rules. The process could be simplified.

The solution costs approximately $100 monthly, but the price increases depending on the volume of contacts you have. As the tiers get larger, the pricing increases.

I rate the solution an eight out of ten. The solution is good, but it could be more straightforward. I advise people evaluating this solution to find something simpler unless their corporate structure demands some of the extra functionality that HubSpot Sales Hub provides.

HubSpot Sales Hub is useful for managing workflows.

HubSpot Sales Hub is a product that is on par with HubSpot CRM other than the factor it can be described as a product that offers everything in a single package along with marketing automation features.

It would be good if there were sort of more templated processes offered by the tool since this is an area where the product has shortcomings.

I have been using HubSpot Sales Hub for three years.

I rate the product price as seven on a scale of one to ten, where ten is the most expensive, and one is the least expensive.

If the product is used in a complex product or service organization with a lot of different pricing rules, I feel HubSpot, as a quoting tool, is just not built for it.

I think the product is pretty vanilla and just enough to meet the needs. The product doesn't do anything different from any of the other solutions available in the market.

When it comes to HubSpot, it's the connection with marketing automation on the Marketing Hub and not Sales Hub that is helpful. Sales Hub does not offer any automation.

I recommend the product to others only if they need some of the modules it offers. On its own the tool does not have any differentiators from the other tools in the market. There are lighter platforms out there compared to Sales Hub.

There has been no cost reductions in our company from using the tool, especially since it was a green deployment.

I rate the tool an eight out of ten.

We primarily use the solution as a CRM. It's like a simplified version of Salesforce. It can automate communications and tracking of data.

We use the solution to select the opportunities, not identify opportunities, across a wide range of customers. The company has more than 5,500 customers and it helps identify sales opportunities. I'm using it to automate searches. 

The product helps us to identify coincidences and work to build a model that will allow us to identify opportunities. We can compare customer behaviors or the average BI view and identify groups of customers to which we can offer certain kinds of products or solutions. It really helps with building these models.

The stability is good overall. 

There are a lot of improvements that can be made. There have been many instances where we later identified certain customers that should have been on our target list yet were not. We're not sure why they were not verified and added to the list. It is not consistent. They need to build out that aspect.

The solution isn't exactly scalable.

Technical support is slow to respond. 

I've been using the solution for about two years. 

It is a cloud solution and is available almost 100% of the time. It seems to be stable. There are no bugs or glitches. It doesn't crash or freeze. 

The solution is scalable to a certain level. For our level of 1,500 customers, it works well. I'm not sure how well it would scale beyond that. I haven't tried. My understanding is it wouldn't be suitable for very large numbers of customers. 

Support is not that good. It takes too long. I'm not sure if our contract should have a better SLA. In my experience, I've had to wait a few days to get a response. 

I don't know the exact value of the contract. I don't deal with licensing.

I'd rate the solution six out of ten. It's okay. It could be better. There are quite a few things that could be fixed. 

HubSpot Sales Hub is a general CRM that we use for our sales intel.

HubSpot Sales Hub is a good integration tool. It helps us with other platforms. We can integrate data quite easily. 

There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation.

I have been using HubSpot Sales Hub for a long time.

The scalability of HubSpot Sales Hub is good. The integration is very good.

The technical support is quite good. We do have a good relationship with HubSpot and we have been using the support for a long time.

HubSpot Sales Hub is priced reasonably. There are other solutions available that are affordable as compared to HubSpot Sales Hub. They are one of the market leaders, the price tag is good at this point.

I would rate the price of HubSpot Sales Hub a four out of five.

In terms of advice, HubSpot Sales Hub is a unique option. There is a free and paid version of the solution. One must first understand what is HubSpot Sales Hub is used for and use the free version first to understand it and what activities can be accomplished. Afterward, they can make the choice to purchase the paid version.

I rate HubSpot Sales Hub an eight out of ten.

We use the solution to manage sales pipeline and CRM records.

The tool facilitates adding the relevant information to the records automatically, so you don't have to look things up, as there is an automated search engine and a complete field for you. Since HubSpot Sales Hub is a SaaS solution, there's one point of truth.

It would be good to be able to add AI and make it easier to integrate the tool with our day-to-day processes. This would reduce the level of knowledge needed to integrate HubSpot into our daily workflow.

I have been using HubSpot Sales Hub for three years.

I’ve never had any issues with the solution’s stability.

I rate the solution ten out of ten for stability.

HubSpot Sales Hub is a scalable solution. Around four people use the tool once a week in our organization.

I rate the solution’s scalability ten out of ten.

To resolve our issues, we use available information, FAQs, and knowledge documents, which are well organized.

Positive

I previously used Microsoft Excel. I switched to HubSpot Sales Hub because I wanted a solution that had more functionalities. I wanted to have a dedicated CRM system, and I didn't want to run the risk associated with Microsoft Excel. I wanted to make it a little bit more robust so that non-IT users could also adopt it.

The solution’s initial setup is easy.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a nine out of ten.

The solution can be deployed within a couple of hours.

Overall, I rate HubSpot Sales Hub a nine out of ten.