What is our primary use case?
We are using Panda as an endpoint production and security product.
What is most valuable?
What I like about it is the cloud console. It offers centralized management, and users can push the agents through one management machine. Other products require you to pay to have a separate premium for managing the endpoints with a central console, or it is a standalone product. With this one in the cloud, the cloud-based console comes as part of the suite.
They have different packages. At the moment, we have an implementation for Endpoint Protection and Systems Management.
The remote control we achieve is the most useful aspect. In the systems management component, which is a separate license, there's this remote control feature, and you have something called privacy mode, where you can remote to a certain user system. The user can approve it or reject the request, and every action is audited.
It offers an easy initial setup.
The solution is stable.
We can scale the solution.
The pricing is decent.
What needs improvement?
I'm still learning the product, so it is difficult to see what is lacking. At the moment, it suits our needs.
They could have more reports. I'm not sure if they are already there. Currently, I'm on the console, and I don't see specific reports I could generate. For example, reporting related to the history of events that happened on a system, like a flashback report.
It could apply some sort of artificial intelligence based on the industry background as to what is a critical, medium, or low alert.
Technical support could be better.
For how long have I used the solution?
I've used the solution for around a year.
What do I think about the stability of the solution?
The solution has been stable. There are no blue screens or hanging. It is reliable and works well.
Even the reporting shows that it's actually detecting malware and viruses or attacks. Anything of that sort, you will have visibility on. It's quite good, actually. I'd rate it eight out of ten.
What do I think about the scalability of the solution?
We have three clients we have done deployments for.
It can scale.
It's all license based, so you can easily scale it up.
I'd rate the ability to scale eight out of ten.
How are customer service and support?
I've dealt with support in the past. Maybe it did not meet up as much as the marketing. Maybe there's room for improvement there. We are working with a distributor in this region. There's a channel partnership here, and you have to go through the distributor all the time. The support experience is not good.
It would be a good idea if the vendor shared more information with the integrators since integrators act as support to customers. They need to be easier to reach or they have to get better at disseminating information.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We were using ESET, and they charged extra for cloud protection, which I don't like. In contrast, that is already there in this.
How was the initial setup?
The setup process is very simple and straightforward.
As long as you have a common admin user across the computers in your network, it goes ahead and discovers everything, and you can assign one of the systems as a management system, and you can push the agent to all the systems. You don't have to go to each and every system to deploy the agent; that's really a pain.
The console is managed from the cloud. It's deployed on the endpoint, which is the laptop of the user.
I'd rate the ease of deployment eight out of ten.
What about the implementation team?
We are system integrators and can easily set up the solution ourselves.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite competitive. I'd rate the cost eight out of ten in terms of affordability.
What other advice do I have?
We're integrators and resellers.
The solution does its job pretty well. We're in a region where there are a lot of ransomware attacks, and so far, we haven't had to deal with anything like that.
I'd rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator / Reseller