We performed a comparison between 3CX Live Chat and Digium Asterisk based on real PeerSpot user reviews.
Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"With the reporting feature you can get all the incoming and outgoing call details."
"The integration between the video and voice is the most valuable solution."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The solution is stable."
"Mobility features and remote extensions work well."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"The most valuable features are call recording, call logging, and the stability."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"The support team can appear to be condescending."
"Its features for scheduling and generating reports need improvement."
"There should be an option to save some extensions."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"It could be better in terms of providing more options for call recording."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers."
Earn 20 points
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Digium Asterisk is ranked 3rd in Unified Communications. 3CX Live Chat is rated 8.8, while Digium Asterisk is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Digium Asterisk writes "Call recording, call logging, and the stability are pivotal features for our clients". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas Digium Asterisk is most compared with Kamailio SIP Server, Fortinet FortiVoice, Mitel Application Suite and Cisco Unified Communications. See our 3CX Live Chat vs. Digium Asterisk report.
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