We performed a comparison between 3CX Live Chat and GoToConnect based on real PeerSpot user reviews.
Find out in this report how the two Hosted and Cloud Based VoIP solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"We have not had any bugs or glitches, the solution is stable."
"Mobility features and remote extensions work well."
"With the reporting feature you can get all the incoming and outgoing call details."
"The solution is stable."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email."
"It allows us to serve our clients from home exactly as though we were in the office."
"The automated system allows for control, including adding in MP3s for sound clips. This keeps businesses looking professional when customers call in."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Its features for scheduling and generating reports need improvement."
"Having a video call would be a nice idea."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"It could be better in terms of providing more options for call recording."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"We'd like pre-set computers with GoToConnect and all features embedded in laptops or other devices."
"The ring delay could be improved. Our cell phones often continue to ring after we have answered the phone."
"We just had one service interruption, which was due to an upstream carrier. They sent us hourly updates, letting us know what was going on and that it was being worked on. It was down for about half a day."
Earn 20 points
3CX Live Chat is ranked 4th in Hosted and Cloud Based VoIP with 54 reviews while GoToConnect is ranked 5th in Hosted and Cloud Based VoIP with 3 reviews. 3CX Live Chat is rated 8.8, while GoToConnect is rated 10.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of GoToConnect writes "Puts everyone in the company onto a common platform, making support very easy and provided quick gains". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas GoToConnect is most compared with RingCentral Office. See our 3CX Live Chat vs. GoToConnect report.
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