We performed a comparison between Accedian Skylight and Datadog based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Accedian Skylight is highly appreciated for its intuitive interface, advanced analytics capabilities, and exceptional performance. Datadog stands out for its advantageous offerings like customizable dashboards, and extensive integration options. Accedian Skylight has potential for enhancement by including a localized cloud option in Vietnam, improving reporting capabilities, facilitating solution updates without requiring repurchases, offering competitive pricing for NetFlow connection, and enhancing the user interface. Datadog can improve usability, integration, monitoring of external websites, security features, customization flexibility, documentation, and ease of implementation.
Service and Support: Accedian Skylight's customer service is highly regarded for its quick and knowledgeable assistance. Datadog's customer service has received both positive and negative feedback, with some users appreciating their promptness and accessibility, while others have faced delays and unresolved problems.
Ease of Deployment: Accedian Skylight's initial setup can range from simple and well-documented to challenging for network novices. Datadog's setup is generally seen as easy, but some users found it slightly complex and involved multiple teams for adjustments.
ROI: Accedian Skylight has consistently demonstrated a favorable return on investment for more than a decade. Users have reported different experiences with Datadog's ROI. Some users appreciate the time-saving and reduced blindspots it offers, while others value its ability to quickly debug live sites and save on labor.
Pricing: Users have differing opinions on the setup cost of Datadog, with some finding it costly and others finding it reasonable in comparison to other options. Nonetheless, the pricing structure is perplexing and lacks proper documentation. On the other hand, Accedian Skylight's pricing is generally competitive, but since being acquired, the prices have risen significantly, posing difficulties in selling the product.
Comparison Results: Accedian Skylight is the preferred choice over Datadog. Users praise Accedian Skylight for its user-friendly interface, superior performance, helpful support, and detailed documentation for easy implementation.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"What I like most about Accedian Skylight is that it's a UI application, so using it is easy. I also like that the support for Accedian Skylight is helpful."
"The feature I used to like the most was its ability to decode layer seven protocols, although this is becoming less useful now that encryption is so widespread."
"The ability to measure performance end-to-end across the cloud data center allows us to take corrective action to keep our channels online."
"I think the analytics features are okay. My customer also likes the interface, the GUI, because it's easy to operate."
"For us, the most valuable feature is something called TWAMP that allows for real-time traffic in a way that is 10 times lighter than things like SolarWinds. It's in the sub-milliseconds of accuracy, and you can divide tasks so that you can literally see things like the tagging for Quality of Service. That had been incorrect with the carrier, but there was no way on this planet you'd be able to tell a carrier that they're wrong. I have dozens of scenarios where we found "No, that's not right," and got it resolved instantly."
"The solution’s UI and single pane of glass is good. The new dashboard is modern with its new design. The look of it is not pretty, but it is efficient, which is good. It is user-friendly; you can find what you need on the interface quickly."
"The response times, with the performance, are really interesting too, where you can see the packet loss."
"The performance of Accedian Skylight is better than other vendors."
"Its integration is most valuable because you can integrate it with various service providers such as AWS, .Net, etc."
"This spectrum of solutions has allowed us to track down bugs faster and more rapidly, which allows us to limit revenue lost during downtime."
"Having a clear view, not only of our infrastructure but our apps and services as well, has brought a great added value to our customers."
"The interface and the integrations make it so easy to connect to the cloud or to the on-premise environment."
"Thanks to the logs, we manage to make better reports through Jira and also to trace the request with more facility than we would be able to do otherwise."
"The solution has helped out organization gain improved visibility."
"Datadog's log aggregation is really helpful since it lets me and every other engineer on my team login, view, and share logs when we need to debug our application."
"It provides more cloud data. They tend to just get the way a service would be designed on the cloud."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"It needs the possibility to export data because it is not easy to see larger data sets, e.g., for one month. It would be interesting to export data into a PDF or dashboard to keep a history of the situation."
"The UI interface of Accedian Skylight could improve."
"It's a bit slow. When I execute a query, something general with a short timeframe that covers one month, for instance, and I do not specify the IP source or IP destination, it can take ages because it has to query the whole database."
"I would like to see some improvements in parts of their synthetic transactions, which includes all the latency, jitter, and throughput. I would like to see some Layer 7 analytics in there. I want to be able to do a DNS request, HTTP GET request, or even SIP call point-to-point or via registration."
"If you want a new version, you go to the website. The hardest part is finding the link, where is that .bin file? Sometimes it's pretty hidden in a document... it's hidden in the release notes or in another file somewhere. And it's usually not on the first page either."
"Because of the policies in Vietnam, we cannot connect the system to the Accedian cloud. It would be good if Accedian could provide a local cloud. In the next release, I would like them to focus on improving and adding more reporting features. This will help the operations teams."
"The Accedian Skylight user interface still has room for improvement."
"There should be an option to update and upgrade the solution to the new version without having to re-buy it. I have clients switching to other solutions. The old solution is great, but if you change your license to a new one, you have to almost re-buy it completely."
"I find the training great. That said, it is set for the LCD (lowest common denominator). Of course, this is very helpful to sell the product, yet, to really utilize the product, you need to get more detailed."
"The menu on the left is pretty dense (and I know it has to be). I never knew about the cmd+k functionality until recently. It would be helpful to offer more tips/cheat sheets to see handy shortcuts like that."
"We need more integration functionality, including certain metrics integration."
"If there were a more cost-effective manner of deploying the tool, we'd be more likely to adopt it more widely."
"Datadog lacks a deeper application-level insight. Their competitors had eclipsed them in offering ET functionality that was important to us. That's why we stopped using it and switched to New Relic. Datadog's price is also high."
"The solution should provide alerts for cloud outages."
"It can have a more modernized pricing mechanism. We're actually working with them to figure out how to become more modular and have a better and more modernized pricing mechanism. The issue with Datadog is that you have to buy the whole suite of different products, and you kind of get stuck in the old utilization of 40% of their suite. Most organizations today break down between application development, networking, and security. Therefore, there should be a way to break down different modules into just app dev, infosec, networking, etc. Customers have various needs across their business lines, and sometimes, they're just not willing to have tools that they're not using 100%. AppDynamics is probably a little bit better in terms of being modular."
"As a new customer, the Datadog user interface is a bit daunting."
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Accedian Skylight is ranked 16th in Application Performance Monitoring (APM) and Observability with 23 reviews while Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews. Accedian Skylight is rated 9.0, while Datadog is rated 8.6. The top reviewer of Accedian Skylight writes "Highly scalable, responsive support, but lacking new features". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". Accedian Skylight is most compared with ThousandEyes, SolarWinds NPM, NETSCOUT nGeniusONE, Dynatrace and Niagara Visibility Controller, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability. See our Accedian Skylight vs. Datadog report.
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