We performed a comparison between Acumatica and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."
"This solution supports multiple branches."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"Zoho CRM is easy to use and easy to understand."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."
"The platform has a valuable lead qualification feature."
"Zoho CRM integrates easily with customer service workflows."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"The user interface, especially the dashboard, offers good navigation."
"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."
"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."
"The solution doesn't have features to break down the structure for multiple people in the project."
"This solution needs a more user-friendly interface."
"The MCR capabilities have some limitations."
"The customization options for roles in Zoho CRM are currently limited."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"Certain functions have occasional performance issues."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"We'd like the solution to be less expensive."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
Acumatica is ranked 27th in CRM with 3 reviews while Zoho CRM is ranked 5th in CRM with 47 reviews. Acumatica is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Acumatica writes "Provided one solution for everything and housed everything for us". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Acumatica is most compared with NetSuite ERP, Oracle Fusion Cloud ERP, HubSpot CRM, Microsoft Dynamics CRM and SAP Business ByDesign, whereas Zoho CRM is most compared with monday.com, SAP CRM, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Acumatica vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
