We performed a comparison between Aisera AI Service Desk and BMC Helix ITSM based on real PeerSpot user reviews.
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Aisera AI Service Desk is ranked 46th in IT Service Management (ITSM) while BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews. Aisera AI Service Desk is rated 0.0, while BMC Helix ITSM is rated 8.0. On the other hand, the top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". Aisera AI Service Desk is most compared with Moveworks, whereas BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo.
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