We compared Alibaba Cloud and Google Cloud based on our user's reviews in several parameters.
Alibaba Cloud and Google Cloud both offer excellent scalability, security measures, customer support, and competitive pricing. However, Alibaba Cloud users appreciate its extensive resources and efficient data management, while Google Cloud users value its seamless integration with other Google services and fast performance. Outstanding features of Alibaba Cloud include robust security measures, extensive resource options, and efficient data management, while Google Cloud is praised for its seamless integration with other Google services and excellent performance. Some areas of improvement for Alibaba Cloud include a more intuitive interface and better customer support, while Google Cloud users are calling for improvements in terms of speed, reliability, pricing transparency, and customer support.
Features: Alibaba Cloud is praised for its excellent scalability and robust security measures, while Google Cloud stands out with its seamless integration with Google services and fast and reliable operations. Alibaba Cloud offers extensive resource options, while Google Cloud offers extensive security measures. Both platforms have reliable customer support.
Pricing and ROI: Alibaba Cloud offers reasonable and manageable setup cost, with a smooth and straightforward licensing process. On the other hand, Google Cloud also provides a competitive setup cost and flexible licensing options, giving good value for money according to user feedback., Alibaba Cloud users have reported highly positive returns on investment, emphasizing cost-effectiveness, efficiency, scalability, reliability, and extensive features. Google Cloud users experienced positive returns with demonstrated value.
Room for Improvement: Alibaba Cloud could benefit from enhancements in the interface, stability, reliability, customer support, and response times. Google Cloud needs improvements in speed, reliability, ease of use, pricing transparency, and customer support.
Deployment and customer support: Based on user feedback, the duration required to establish a new tech solution on Alibaba Cloud can vary greatly, ranging from three months to just one week for deployment and setup. On the other hand, for Google Cloud, the duration also varies significantly, with some users reporting several months for deployment alone., Alibaba Cloud's customer service is praised for its attentiveness, extensive documentation, and helpful support team. However, some users have expressed dissatisfaction with the response time and perceived lack of expertise. In comparison, Google Cloud is praised for its excellent assistance, promptness, and reliable customer service in addressing queries and concerns.
The summary above is based on 55 interviews we conducted recently with Alibaba Cloud and Google Cloud users. To access the review's full transcripts, download our report.
"The installation is easy."
"Alibaba Cloud allows for easy setup of mirror sites and backup servers, ensuring data redundancy and high availability."
"Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me in five minutes."
"It is easy to set up."
"The cost of hosting the solution is very reasonable. It's quite inexpensive."
"Feature-wise, it provides many features. ECS, VM, SP, bucket object storage, and databases are the most valuable."
"We use the solution to run VMs."
"It's easy to use, cheaper than other solutions, and more secure."
"It is a stable solution."
"It's available any time you need it."
"The most valuable feature of Google Cloud is its flexibility."
"Google Cloud is perceived as a cost-effective and user-friendly option, especially compared to AWS. The current affordability and ease of use make it suitable for medium-sized companies. While the complexity may increase in the future, for now, Google Cloud is considered easy to use."
"This platform is popular with technical users because of the abilities for customization and fine-tuning performance."
"The solution can scale as well."
"The solution works well for BigQuery and big data analysis support such as column alerts and tabular databases."
"Technical support has been good."
"Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward."
"I think that sometimes the customer service for Alibaba Cloud is inefficient.... Sometimes it's hard to reach out to them."
"The user experience must be improved."
"Alibaba Cloud's initial setup is somewhat complex."
"The solution name is not favorable in some markets and could cause us some problems gaining customers."
"Alibaba Cloud needs to increase availability in Thailand."
"The majority of the tools and processes, in general, have a lot of room for improvement."
"The solution should have more integration."
"Google Cloud lacks some tools for database migration. I've only used MySQL and AWS in my career, so those are the only ones I can compare. AWS has a database migration tool that you can integrate with a cloud backup, so can take that backup and restore it in the AWS public cloud, but it's not the same with Google Cloud."
"The security features must be improved."
"The management side for the database needs some work. Currently, you do everything from the APP. It would be nice to have an interface where you can go in and maintain data and deal with records and do something online."
"I would like to see an increase in storage with Google Cloud."
"We'd like the storage to be increased."
"My only concern is that a number of the offerings are built on their own proprietary technologies which means means that, with respect to the offerings in Google Cloud, it's difficult to have a path to migrate to other cloud providers."
"The ease-of-use could be improved for less technical users."
"The documentation could be better."
Alibaba Cloud is ranked 9th in Infrastructure as a Service Clouds (IaaS) with 16 reviews while Google Cloud is ranked 4th in Infrastructure as a Service Clouds (IaaS) with 66 reviews. Alibaba Cloud is rated 7.4, while Google Cloud is rated 8.2. The top reviewer of Alibaba Cloud writes "The solution is useful for application development, but the user interface and user experience must be improved". On the other hand, the top reviewer of Google Cloud writes "Great for big data with off-the-charts scalability for storage and databases". Alibaba Cloud is most compared with Microsoft Azure, Amazon AWS, Oracle Cloud Infrastructure (OCI), Google Firebase and DigitalOcean, whereas Google Cloud is most compared with Linode, Oracle Cloud Infrastructure (OCI), Pivotal Cloud Foundry, OpenShift and SAP Cloud Platform. See our Alibaba Cloud vs. Google Cloud report.
See our list of best Infrastructure as a Service Clouds (IaaS) vendors.
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