We performed a comparison between Atera and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Pricing is definitely my favorite part of it. It is also extremely easy to use."
"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."
"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."
"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."
"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."
"I would say it's the number one tool for all ITMS."
"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."
"The most valuable features of this solution are automatic batch matching and unattended support access."
"The automations will really help the company by delegating work the way your company operates."
"Compared to other solutions, Jira Service Management is really reasonable regarding price and speed."
"I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."
"The flow of the reports is good."
"The most valuable feature of this solution is that it is user-friendly."
"A good organizational tool."
"The dashboards are nicely laid out."
"The most valuable feature of JIRA Service Management is a plugin we are using for the front end for simple user forms."
"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."
"There is definitely room for improvement with its automation capabilities."
"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."
"Having more freedom to perform identity access management would be great."
"The billing module has a standard layout which is too limited for my needs."
"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."
"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."
"It is pretty complex to move between the test environment and the production environment. There is potential for improvement."
"There is room for improvement in support."
"The pricing could be better."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
"If I need a new feature, JIRA requires me to pay for all users when only specific people use that add-on. I should not have to pay for everyone, so this is an area for improvement."
"If JIRA were more of a substantial stand-alone product that covered more needs for project management, we wouldn't be using a suite of products."
"I don't think the program is very scalable."
"The customizations in Jira could be improved by being simplified. They are currently very complex."
Atera is ranked 15th in IT Service Management (ITSM) while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. Atera is rated 9.2, while JIRA Service Management is rated 8.2. The top reviewer of Atera writes "Pay just one price for unlimited devices and remote features enable easy access to all end points regardless of their location". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". Atera is most compared with NinjaOne, Datto Remote Monitoring and Management, N-able N-central, Microsoft Configuration Manager and Comodo RMM, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud. See our Atera vs. JIRA Service Management report.
See our list of best IT Service Management (ITSM) vendors.
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