We compared Cisco Secure Email and TitanHQ SpamTitan across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Cisco Secure Email offers advanced protection against phishing attacks, reputation-based filtering, and robust tracking functionalities. TitanHQ SpamTitan offers a user-friendly interface, detailed reporting, and multi-layered security with advanced features like rate limiting, user-managed allow/block lists, and geo-blocking.
Room for Improvement: Cisco Secure Email should improve global malicious email defense, data loss prevention, and integration with third-party solutions. TitanHQ SpamTitan users want a lower false positive rate and enhancing logging features.
Service and Support: Cisco support is generally considered knowledgeable and helpful, but a few users reported slow response times and difficulty navigating the support process. TitanHQ SpamTitan's customer service and support are commended for their responsiveness and ability to explain things in simple terms.
Ease of Deployment: Cisco Secure Email is generally straightforward and seamless to set up. It provides a modular and adaptable environment, but new users may need training. The feedback on the initial setup of TitanHQ SpamTitan is mixed. Some users found it challenging and noted the lack of a proper onboarding procedure.
Pricing: Opinions on the pricing of Cisco Secure Email are mixed. Some find it expensive but worth the investment, while others find it reasonably priced and competitive with other vendors. Users appreciate SpamTitan’s cost-effectiveness and flexibility. They find the licensing agreement seamless and accommodating.
ROI: Cisco Secure Email's return on investment is influenced by factors such as use case, organization size, and industry. TitanHQ SpamTitan is highly regarded for its ability to save time and costs, boost profitability, enhance security, and improve productivity. It effectively combats spam, phishing emails, and viruses.
Comparison Results: Cisco Secure Email is highly regarded for its intelligence threat detection, reputation filtering, and robust tracking abilities. The solution’s areas for improvement include data loss prevention and third-party integration. SpamTitan's most valuable features include its user interface, layered security, and reporting. Users suggest improvements to SpamTitan's logging and false positive rates.
"It also gives the vulnerability status according to the versions you have selected. Let's say you have Google Chrome. It mentions the versions it has, and it updates. Within two hours of an update, it is reflected in the dashboard. That's really nice to have."
"It gives us visibility into threats and, for endpoints, it helps us to prioritize threats. We used to have a lack of visibility, but now our time to detect and respond has decreased."
"The solution is very easy to use. All you have to do is to assign the license to the end-user and it's done. The customer will only have the feature activated, and the solution will monitor the emails to determine if they are a threat or not."
"The two main features that prove most beneficial for us are URL scanning and attachment scanning."
"Microsoft Defender for Office 365's most valuable feature is its performance."
"There are several features that I consider valuable."
"The most valuable feature of Microsoft Defender for Office 365 is the ease of use."
"Defender enables us to secure all 365-related activity from a single place. It gives us visibility into everything happening in Outlook, protecting us against phishing and other email-based threats. Defender helps us detect any suspicious behaviors."
"The tech engineers are very knowledgeable."
"There were detailed logs available. That was a seriously good feature... It turns out these were actually spoof emails that came into our environment. I got to know about them from the log system."
"What I find the most valuable about Cisco Secure Email is that the logs are not that difficult to see even if you're not used to them. The logs are reasonably readable and diagnosing the problem is not too hard with them."
"Cisco Secure Email Cloud Gateway has allowed our users to be able to concentrate on the emails that they do receive. Previously, our users had to deal with nine million additional emails across the organization, which is nearly 1,000 emails per user to have to deal with a month. That's a massive amount for our staff to deal with and probably several hours of their time. We have a lot of clinical staff, being a hospital. We want to make our staff as productive as possible. By removing a lot of that spam and phishing type emails, this allows them to do their job."
"The most significant enhancement we've gained is in terms of security through the upgrade we received."
"We like the in-built features, like the email filtering based on the IP and domain. Cisco has its own blacklisted domains and IPs, which is very good. This filters around 70 percent of emails from spam, and we are seeing fewer false positives with this."
"I love the Advanced Malware Protection feature. It works very well... The appliance has more security such as SDF, DKIM, DMARC, and encryption."
"ATP has been the most valuable in improving our email security posture."
"We're now using SpamTitan Plus. It has an extra feature so that if you receive an email with a link, it goes to the TitanHQ server and that link is also checked. That is probably the best feature."
"Overall, the intuitiveness of this product is pretty good."
"SpamTitan is perfectly suited for managed service providers. It's easy to use and sell. It's also straightforward to configure and monitor. In my opinion, software developers at TitanHQ did an excellent job with SpamTitan."
"[One of the] things that make[s] it really attractive to end-users... is their ability to manage their own spam queues via the reports that SpamTitan offers. It allows them to determine what is spam and what isn't."
"Content filtering as well as Link Lock, which is URL parsing, are valuable, but anti-spam would be the biggest feature to help reduce overall spam for the company."
"The new SpamTitan Plus with the Link Lock feature is great. We implemented it and use it as well."
"The granularity of the setup is most valuable. It has all the features we need from global settings to per-user settings. We are pretty happy with it."
"The encryption feature seems to be the most useful. We didn't have a convenient option for it previously, and having the capability to encrypt from within the message nearly seamlessly is a benefit to us."
"In some situations, it has not been able to pick impersonated emails having no attachments. Technical support definitely has a scope for improvement."
"Microsoft Defender for Office 365 must improve the overall management style, including the GUI. It also needs to change the filters so that it is easy to whitelist and blacklist data."
"It would be better if it were more scalable. It depends on the architecture, but we would like to make it more scalable for both data centers."
"They can improve their security in a way where a customer can know if all their attachments are safe or not to open through a report. The solution does its job perfectly, but it never reports to the customer whether those attachments have been stopped before or not."
"One area for improvement is support, in terms of being able to reach them and, especially, technical support for configuration."
"The pre-sales cost calculations could be more transparent."
"We need a separate license and we don't know how to get the license that is required."
"There's room for improvement regarding the time frame for retrieving emails."
"The UI is definitely one area of improvement because it doesn't match other interfaces and the navigation can be a little clunky."
"Cisco is already providing a very good environment with the IronPort solution, but there could be some more integration with other products. For instance, an integration with the EDR solution could be there to raise an alert."
"It is not user-friendly, and it is quite complicated. So, it should be more user-friendly."
"We cannot manage multiple devices from a single UI."
"The initial setup was complex because I have two sites with physical clusters."
"The user interface needs some improvement to become more user-friendly. The graphics could be better. It's designed more for a technical user rather than a business user."
"The scalability must be improved."
"The hardware is not up to the mark. Two to three times a year we have complete downtime."
"The way it rates what is spam and what is not spam can be improved, although that is true with every system."
"Its GUI can definitely be improved. As the administrator of the product, the GUI isn't very logically built. If you need something, you don't have one menu where you can say, "Well, this relates to our customers," and manage everything for your customers in that interface. The naming and placement of some of the menus need improvement. For example, if I'm looking for a log to take a look at what has passed through the filter of a specific customer, I get these ZIP-packed files that I can't use for anything. I have to look under history instead. The naming of some of the features is off by a lot."
"There was a situation in which I needed to change the cloud server. From SpamTitan, I had to specify which server we were on for the integration into Office 365 and I actually only found that out because there was a problem. It would have been better if they had advised us of that first."
"The only downside is that there is a delay when we're waiting for a report to be generated."
"The overall GUI is utilitarian. It has a spreadsheet feel versus a nice software that is guided. I am sure they're going to improve it over time. It could look a little prettier. It needs some lipstick. They should get rid of unfamiliar words like ham and spam, helping the user to better understand what they are clicking through."
"The setup was a little difficult, but they did have people who helped me so I eventually got there. They had a change and my IT people had to do some stuff. There was something about pointers. I don't remember the details where we had a little trouble, but they were changing some things around."
"The user interface of SpamTitan is fair, at best. They're coming out with a new one. The current one is a bit hard to navigate, and that was the biggest part of what made it a steep learning curve. It took three to six months to learn how to find stuff in there."
"With SpamTitan, the false positives and false negatives seem to be higher than those with the product we had previously. The other area for improvement has to do with how to deal with false positives. If something slips through, there's no easy way to mark it as spam globally. The add-in has not been working. We haven't even deployed it to our entire organization yet because it's not working for the few in the pilot project."
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Cisco Secure Email is ranked 2nd in Email Security with 56 reviews while TitanHQ SpamTitan is ranked 4th in Email Security with 77 reviews. Cisco Secure Email is rated 8.4, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Cisco Secure Email writes "Has effortless spam control, improves security posture, and frees up our IT department's time". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Outdated user-interface and offers basic functionality, they have great marketing but only deliver the basics". Cisco Secure Email is most compared with Trellix Collaboration Security, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP), Proofpoint Email Protection and Trend Micro Email Security, whereas TitanHQ SpamTitan is most compared with Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP), Avanan and Perception Point Advanced Email Security. See our Cisco Secure Email vs. TitanHQ SpamTitan report.
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We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.