We performed a comparison between Cisco Umbrella and Sangfor Internet Access Gateway (IAG) based on real PeerSpot user reviews.
Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is stable."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"I think recently with many people working from home, Cisco Umbrella has been very useful. For example, we can manage the device and the network when the employee is not working on the local host. Cisco Umbrella is very valuable for this kind of infrastructure."
"The most valuable feature of this solution is its reliability."
"The documentation is good, and we have been able to resolve any issues ourselves."
"The weekly reportings are great. The investigation is super and the application management is equally great."
"The most valuable features for us include tenant lock, content filtering, and DLP solutions, looking for PII and information being exfiltrated."
"I haven't found any issues related to latency or any other issue."
"I like the DNS layer security."
"We like Cisco Umbrella because of DNS security. It's one step ahead of whatever we are using for regular web filtering. In that way, it's more secure than other web filtering products."
"Stability-wise, I rate the solution a ten out of ten."
"The most significant aspect is the control it offers over internet traffic, like managing computer access to specific sites such as Facebook. I find particular value in its ability to control the depth of internal traffic, enabling actions like blocking specific file extensions on social media or specific IPs. This control by categories is a standout feature for us in Sangfor Internet Access Gateway (IAG)."
"The solution is interoperable and has centralized management."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"Its reliability and the response time of the support team can be better."
"Having ready-to-go templates with best practices is definitely something that would be an improvement. Deployment, from day one, is something that definitely needs to be improved for Cisco customers."
"I would like them to make some videos, practical videos, the kind with steps that people can use to learn and deploy"
"There are some situations where we would like to block things for specific user groups. I know that Umbrella does that, but it's not that easy.... when you want a specific task for specific rules and policies for user groups, you have to go three levels down in the menu, and it's hard to find where you do that task."
"If the security issues are taken care of it would be better."
"We would like them to add more features to Cisco Umbrella."
"In my experience with Umbrella support, sometimes the response times take a bit more time than we would like... sometimes, if you go through email, it can take quite a while to get a response."
"They can maybe simplify the configuration. For example, sometimes, the proxy part is quite difficult, and that's why we didn't deploy that."
"After my purchase, I noticed a need for improvements, particularly in the area of identifying the source user of the device, which can sometimes roll back to the base. Additionally, there were challenges with SSL gate traffic, which wasn't functioning as effectively as expected. Even though there have been fixes to these issues, they should be inherent to the product and need further attention. These aspects, especially sub-features, aren't very robust and seem complex. Regarding integration, while Sangfor Internet Access Gateway (IAG) integrates well with their own products, its compatibility with third-party tools like QB is limited. There's room for improvement in making protocols compatible with various third-party products."
"In Sangfor Internet Access Gateway (IAG), its speed is an area of concern where improvements are required."
"The solution's logging system should be improved because its logs are not precise and are a little confusing."
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Cisco Umbrella is ranked 1st in Secure Web Gateways (SWG) with 108 reviews while Sangfor Internet Access Gateway (IAG) is ranked 27th in Secure Web Gateways (SWG) with 3 reviews. Cisco Umbrella is rated 8.8, while Sangfor Internet Access Gateway (IAG) is rated 8.0. The top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". On the other hand, the top reviewer of Sangfor Internet Access Gateway (IAG) writes "Designed to provide comprehensive and secure internet access with high visibility into users". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and Fortinet FortiGate SWG, whereas Sangfor Internet Access Gateway (IAG) is most compared with Fortinet FortiGate SWG. See our Cisco Umbrella vs. Sangfor Internet Access Gateway (IAG) report.
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