Cloudflare is praised for its excellent customer service and security features like DDoS protection and WAF, while users have mixed opinions on pricing and areas for improvement like customer support response times and customization options. In contrast, Prisma Cloud offers competitive pricing, comprehensive security capabilities, and positive feedback on customer service.
The summary above is based on 145 interviews we conducted recently with Cloudflare and Prisma Cloud by Palo Alto Networks users. To access the review's full transcripts, download our report.
"There are key things that are used for our enterprise customers, such as Lambda and DNS."
"The technical support is good."
"DDoS attacks target unprotected machines. Cloudflare detects and stops these attacks using internal systems. It identifies incoming DDoS attacks, issuing challenges or blocking them immediately."
"The UI is good."
"Centralized, full-featured DNS."
"Cloudflare allows us to self-host services such as Rocket.Chat and Node-RED, in high-availability mode, thanks to round robin DNS which allows us to share one hostname between our two locations."
"It's very user-friendly."
"Cloudflare offers CDN and DDoS protection. We have the front end, API, and database in how you structure applications."
"Its ease of integration is valuable because we need to get the solution out of the door quickly, so speed and ease matter."
"The policies that come prepackaged in the tool have been very valuable to us. They're accurate and they provide good guidance as to why the policy was created, as well as how to remediate anything that violates the policy."
"Technical support is quite helpful."
"We were pleased with Prisma's custom and built-in reports. We could go into the dashboard and see all these notifications telling us which subscriptions didn't have TLS 1.2 enabled. The security controls were the most valuable features."
"You can also integrate with Amazon Managed Services. You can also get a snapshot in time, whether that's over a 24-hour period, seven days, or a month, to determine what the estate might look like at a certain point in time and generate reports from that for vulnerability management forums."
"The CVEs are valuable because we used to have a tool to scan CVEs, at the language level, for the dependencies that our developers had. What is good about Prisma Cloud is that the CVEs are not only from the software layer, but from all layers: the language, the base image, and you also have CVEs from the host. It covers the full base of security."
"I found the network queue sets useful. I also liked the Workload Protection Module, the vulnerability findings, and how the rule sets handle the vulnerabilities based on severity."
"The most valuable features of Prisma Cloud are its cloud security posture management and cloud workload protection capabilities."
"One area of improvement is in the Access Rules. Hypothetically, if we wanted to block or challenge traffic outside of the United States, the only way to currently do that (as far as I know) is to enter every single country outside of the United States. That could be a labor intensive job. A solution could be to enable users to create a rule where traffic is only allowed within a certain country."
"The product support needs to be accessible from more places, a wider area of coverage."
"For the free and Pro plans, Cloudflare could use a simple bot to provide information to users. This would improve support, especially for less advanced users who utilize the free components."
"In the last two years, there has been a certain amount of downtime when using the VDM."
"Latencies are always a problem."
"Technical support is lacking."
"I would like Cloudflare to offer a dedicated account manager for large enterprise clients like us."
"The reporting can definitely be improved to offer a lot more explanation on something that may have happened or has actually happened."
"They could improve more features for the enterprise version of the solution."
"The regional cost of Prisma Cloud in South Africa is high and could be improved."
"More documentation with real-world use cases would be helpful."
"Sometimes we do get false alerts. That should be improved."
"The UI could be improved."
"While Prisma provides a lot of visibility, it also creates a ton of work. Most customers that implement Prisma Cloud have thousands of alerts that are urgent."
"The UI is the worst."
"Palo Alto should work on ease-of-use and the user-friendliness to be more competitive with some competing products."
More Prisma Cloud by Palo Alto Networks Pricing and Cost Advice →
Cloudflare is ranked 13th in Cloud Security Posture Management (CSPM) with 57 reviews while Prisma Cloud by Palo Alto Networks is ranked 1st in Cloud Security Posture Management (CSPM) with 82 reviews. Cloudflare is rated 8.4, while Prisma Cloud by Palo Alto Networks is rated 8.4. The top reviewer of Cloudflare writes "It's easy to set up because you point the DNS to it, and it's working in under 15 minutes". On the other hand, the top reviewer of Prisma Cloud by Palo Alto Networks writes "The dashboard is very user-friendly and can be used to generate custom RQL based on user requirements". Cloudflare is most compared with Akamai, Azure Front Door, Imperva DDoS, AWS Shield and Microsoft Azure Application Gateway, whereas Prisma Cloud by Palo Alto Networks is most compared with Wiz, Microsoft Defender for Cloud, Aqua Cloud Security Platform, AWS Security Hub and CrowdStrike Falcon Cloud Security. See our Cloudflare vs. Prisma Cloud by Palo Alto Networks report.
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