We compared Datadog and ScienceLogic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. ScienceLogic is highly regarded for its serverless and agent connectivity, versatile graphs and personalized dashboards, AIOps and event management capabilities, as well as its AI and machine learning features.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. ScienceLogic can enhance its documentation, Power Packs, notification features, and automation options.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support responses, especially in the Asia-Pacific region. ScienceLogic's customer service is generally considered responsive and professional. However, a few users reported delayed response times and support engineers with limited expertise.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. ScienceLogic's initial setup is described as simple and efficient. The deployment process can be completed within a few hours or a couple of weeks.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. Opinions on the price of ScienceLogic were mixed. Pricing is determined by the number of network devices or endpoints, and there are no hidden charges.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. ScienceLogic improves troubleshooting and minimizes network outages.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. ScienceLogic is praised for its serverless and agent connectivity, effortless setup, and customized dashboards. However, it lacks detailed documentation and automation options.
"The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"We enjoy the multistep API tests."
"Going from viewing a metric to creating a monitor alerting on a metric is very easy."
"Datadog's seamless integration with Slack and PagerDuty helped us to receive alerts right to the most common notification methods we use (our mobile devices and Slack)."
"The most valuable aspects of the product include the APM and profiler."
"The fact that everything is under a single pane of glass is really valuable, as developers don't have to spend their time copying correlation IDs across tools to find what they need."
"The infrastructure monitoring capabilities are really valuable. You can just log on and see everything that is happening within an IT environment."
"The solution is useful for monitoring logs."
"We like the distributed tracing and flame graphs for debugging. This has been invaluable for us during periods of high traffic or red alert conditions."
"When it comes to features, the power pack is the most valuable."
"The best feature is the highly flexible graphs."
"Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."
"Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product."
"It is simple."
"Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS."
"One of the valuable features is rapid dashboards."
"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"Datadog has a lot of documentation, but a lot of that documentation assumes you know how the service works, which can lead to confusion."
"I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports."
"It would also be nice if we had more insight into our own usage of Datadog (agents and custom metrics). They provide a usage page which does help, but it is not in real-time."
"The correlation between the logs and the metrics needs improvement as most cases, we might use another logging tool (that is cheaper in cost) which we then have to link together."
"Once agents are connected to the Datadog portal, we should be able to upgrade them quickly."
"While the tool is robust with many different capabilities, users would greatly benefit from more examples in the documentation."
"I would like better navigability across pages."
"The product needs to have more enterprise approach to configuration."
"They should add CLI command modes and scripts for high performance."
"The product is not user-friendly."
"From a performance perspective, it needs to improve a lot."
"They need a little more self-service."
"It was challenging onboarding users."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"They should improve their support process and add chat."
"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."
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Datadog is ranked 2nd in IT Infrastructure Monitoring with 137 reviews while ScienceLogic is ranked 12th in IT Infrastructure Monitoring with 42 reviews. Datadog is rated 8.6, while ScienceLogic is rated 8.6. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Zabbix and ServiceNow Discovery. See our Datadog vs. ScienceLogic report.
See our list of best IT Infrastructure Monitoring vendors, best Network Monitoring Software vendors, and best Cloud Monitoring Software vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.