We compared Datadog and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support, especially in the Asia-Pacific region. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"We can manage the entire system across the network and troubleshoot the pain points."
"Datadog is constantly adding new features."
"The Datadog suite has allowed us to easily integrate log collection into all of our services and quickly detect unexpected changes in system data to declare security incidents."
"Dashboards and their versatility are among the most valuable features."
"Datadog's log aggregation is really helpful since it lets me and every other engineer on my team login, view, and share logs when we need to debug our application."
"The RUM solution has improved our ability to triage faster and hand more capabilities to our customer support."
"Thanks to the logs, we manage to make better reports through Jira and also to trace the request with more facility than we would be able to do otherwise."
"We integrate our application logs. It is great to be able to tie our metrics and our traces together."
"Datadog has so far been a breeze to use and set up."
"We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down."
"The solution is easy to install and it takes a couple of hours."
"From web interfaces to custom monitors and alarms, this product has a high level of flexibility that can be molded to suit your business needs, regardless of the size of your organization."
"The SolarWinds NPM framework, upon which most of their flagship products are built, empowers a wide variety of admins and users to quickly find value in their installed products."
"The stability is fantastic."
"The other valuable system is the DSS (decision support system). If there's a fault in the network, SolarWinds is basically capable of rectifying and resolving that problem on its own without any intervention from an IP assistant or administrator."
"Can easily be interconnected with other management systems."
"With just three modules, I can monitor server performance (whether it’s a VM, in the cloud, or an on-premises server."
"The Wi-Fi side needs improvement."
"All solutions have some area to improve, and in Datadog they can improve their overall technology moving forward."
"ECS could be improved by including more tutorials for beginners to reduce the barriers to entry."
"We need more integration with security tools like Drata."
"The real issue with this product is cost control."
"Additional metrics should be included."
"There is occasional UI slowness and bugs."
"The setup was a bit complex."
"It would be nice to be able to graph metrics by excluding certain tags (like you can do in monitors)."
"Robustness of network element mapping tool could be better"
"SolarWinds NPM could improve the graphics of the interface and more customized reporting."
"SolarWinds could offer more support and insights for a broader range of devices. Currently, it focuses on routers, switches, and some load balancers. However, it lacks an out-of-the-box dashboard for monitoring firewalls and some other modern network security devices. We have to customize it a lot."
"There isn't support available to us as they don't offer support in our country."
"I would like to have a Syslog server module for this product. That would make the solution better."
"They need to work on their automation and automatically discover devices. They are not very good at automatically discovering devices."
"The solution does not offer much customization so is somewhat inflexible."
"The solution's network discovery and node addition processes need more work."
Datadog is ranked 2nd in Network Monitoring Software with 137 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. Datadog is rated 8.6, while SolarWinds NPM is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Wireshark. See our Datadog vs. SolarWinds NPM report.
See our list of best Network Monitoring Software vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.