We compared Datadog and Splunk Enterprise Security based on our users reviews in five parameters. After reading the collected data, you can find our conclusion below:
Users have mixed opinions about the setup cost for Datadog, with some finding it expensive and others considering it reasonable. They recommend trying out the free plan before committing to a paid subscription. Similarly, some users find Splunk Enterprise Security to be expensive, particularly when handling large amounts of data. Splunk's pricing model, which is based on data processing capacity, can also be constraining. Therefore, when evaluating both products, it is important to take cost into consideration.
Users found Datadog to be beneficial in terms of time-saving, eliminating blindspots, and promptly identifying incidents. On the other hand, Splunk Enterprise Security's return on investment may be challenging to quantify, but it has proven to be crucial in addressing unforeseen issues and improving overall security.
The customer service for Datadog has been positively received, with users appreciating the helpfulness and responsiveness of the support team. They value the availability of 24/7 support. However, there have been occasional instances of slow or unresponsive support, especially in the Asia-Pacific region.
In contrast, the customer service for Splunk Enterprise Security has received both positive and negative feedback. Some users find the support team to be good and helpful. However, others express dissatisfaction with response times and believe that the support team lacks knowledge and care. Overall, there are areas that need improvement for both products in terms of customer service.
Comparison Results
In comparing Datadog to Splunk Enterprise Security, Datadog is praised for its user-friendly features, flexibility, and strong performance. It offers ease of use, effective dashboards and reporting capabilities, and centralized error reporting and log management. It also provides a wide range of integrations and is highly valued by development teams. However, there are areas where Datadog can improve, including usability, setup complexity, security features, and pricing clarity. On the other hand, Splunk Enterprise Security is appreciated for its easy deployment and learning, efficient log aggregation, data analytics, and user-friendly interface. Suggestions for improvement include enhancing user-friendliness, performance, pricing flexibility, and support responsiveness.
"The Datadog suite has allowed us to easily integrate log collection into all of our services and quickly detect unexpected changes in system data to declare security incidents."
"The dashboards are great."
"The solution allows flexibility and heightened observability for presenting data, creating indicators, and setting service-level objectives."
"The solution has helped out organization gain improved visibility."
"We like the distributed tracing and flame graphs for debugging. This has been invaluable for us during periods of high traffic or red alert conditions."
"The dashboards and the performance of the software have been great."
"The performance of Datadog is good."
"The RUM solution has improved our ability to triage faster and hand more capabilities to our customer support."
"The fact that Splunk is a platform and not just a SIEM solution is a key benefit."
"It helped us consolidate all our solutions into an easy tool to use for various employees."
"The Splunk user community and forum are most valuable."
"It follows MITRE ATT&CK and Cyber Kill Chain frameworks. There are certain notable events for which we can configure our security posture."
"It is quite extensible. It is a platform that we can build our use instead of each case instead of each case being limited or restricted to each capability. This is probably the best feature."
"The ability to rapidly diagnose problems in production and non-production, across hundreds of log files, is the most valuable feature."
"The connections to the database are very good and updating the data files is simple to do. The dashboards are useful and user-friendly."
"It allows for transparency into IT metrics for insightful business analytics."
"Datadog does not have the feature where you can monitor external websites or check the SSL secure for websites."
"More granular control over dashboard sharing. Timeboard sharing."
"I found the documentation can sometimes be confusing."
"Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in the usage. For example, if there is 20% more increase from one week to another, the customer should get an alert."
"The correlation between the logs and the metrics needs improvement as most cases, we might use another logging tool (that is cheaper in cost) which we then have to link together."
"Datadog could always lower the price!"
"I'm not sure what kind of features are in the roadmap right now, but I encourage the development of features for defining your organization, and allowing the visibility of what kind of metrics you can get. Those features would be really useful for us."
"Managing dashboards as IaC is a bit hard to work out at times."
"Configuring a few apps is complex, not straightforward."
". Having a trial version or more training on Splunk would be helpful."
"For on-premise, it's more about optimization. With such a heavy byte scale of data that we are operating on, the search for disparate data sometimes takes about a minute. This is understandable considering the amount of data that we are pumping into it. The only optimization that I recommend is better sharding, when it comes to Splunk, so that data retrieval can be faster."
"The documentation is in definite need of improvement."
"While Splunkbase (the app repository) has a lot of great content, some apps are terribly old and could stand to be updated or purged."
"On the technical side, it would be nice to see aspects of the recent acquisition of Phantom make it into the core Splunk Enterprise, not just become a part of the premium Enterprise Security."
"I would like the ability to view logs for specific instances and not have to pull the logs for the entire Cloud environment in Splunk."
"The only improvement I am expecting is the cost of the licensing. Clients are going to other solutions just because of the cost."
Datadog is ranked 3rd in Log Management with 137 reviews while Splunk Enterprise Security is ranked 1st in Log Management with 240 reviews. Datadog is rated 8.6, while Splunk Enterprise Security is rated 8.4. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Sentry, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Azure Monitor. See our Datadog vs. Splunk Enterprise Security report.
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