We compared Datadog and Zabbix across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. Zabbix is highly regarded for its user-friendly interface, scalability, and reliable performance. It provides customizable dashboards, trigger dependencies, SNMP monitoring, and problem tracking.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. Zabbix users say the solution could reduce false positives and improve integration, cloud monitoring, and reporting.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support, especially in the Asia-Pacific region. Users had mixed opinions about Zabbix customer service. Some found it helpful, while others feel it needs improvement. Customers generally rely on online documentation and community forums for assistance.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. The complexity of Zabbix's initial setup varies. Some reviews said it may require an experienced group of administrators and engineers.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. Zabbix is a free, open-source solution but users can purchase support services and additional features.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. Zabbix users said that it's a cost-effective solution.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. Zabbix is a highly customizable open-source solution with a wide range of monitoring capabilities, including the ability to monitor virtual machines and databases. However, Zabbix’s setup can be complex and may require technical expertise.
"We can manage the entire system across the network and troubleshoot the pain points."
"Datadog is providing efficiency in the products we develop for the wireless device engineering department."
"I find the greatest feature is being able to search across logs from various microservices."
"It has enhanced the performance of my team."
"APM is great and has provided low-effort out-of-the-box observability for various services."
"Since we integrated Datadog, we have had increased confidence in the quality of our service, and we had an easier time increasing our delivery velocity."
"It has a nice UI."
"The dashboards are great."
"The ability to send notifications based on metadata from the monitor is helpful."
"We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."
"The most valuable feature is the protocol to manage anything."
"I have found that the reporting feature in Zabbix is most valuable. Additionally, the solution has given us bandwidth options, we are able to see where problems are. For example, we noticed a problem that occurred because of a bad interface going in the wireless VLAN."
"There is less computing power needed for scaling."
"The best thing about Zabbix is the integration and the APIs that are included are very fast"
"Zabbix has a roadmap and they are continuously and frequently adding new features."
"It not only provides the preconfigured item monitoring feature, but it is also easy to configure custom items."
"Zabbix is an excellent performance monitoring tool."
"The Wi-Fi side needs improvement."
"Billing should be more transparent."
"The pricing model could be simplified as it feels a bit outdated, especially when you look at the billing model of compute instances vs the containers instances."
"Ingesting data from various sources to monitor the log metrics of the system can always improve so that, if something goes wrong, the right teams are alerted."
"The installation is easy for me. However, if you are new to this solution it might not be so easy."
"We need more advanced querying against logs."
"The incident management beta looks promising, but it is still missing the ability to automatically create incidents based on certain alerts."
"As a new customer, the Datadog user interface is a bit daunting."
"Lately, chat support has a longer waiting time."
"I would like to better be able to monitor Oracle processes."
"Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it."
"The stability could be better."
"I would like to remotely connect to the computer, and Zabbix doesn't have this capability."
"I would like to see a more flexible mobile client, and better HA out of the box."
"As far as improvements, sometimes I get a bit frustrated when I move from a previous version to a new one because some configuration has changed—I need to investigate the documentation to deal with some configuration. But it doesn't take much time, so it's okay."
"The product could be more secure and more stable."
"Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot of effort that is involved in tailoring some of the settings which could be made easier."
Datadog is ranked 2nd in Network Monitoring Software with 137 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. Datadog is rated 8.6, while Zabbix is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our Datadog vs. Zabbix report.
See our list of best Network Monitoring Software vendors, best Application Performance Monitoring (APM) and Observability vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.