We compared Schneider Electric-APC Smart-UPS VT and Eaton UPS based on our user's reviews in several parameters.
In summary, Schneider Electric-APC Smart-UPS VT users praise its reliability, power capacity, scalability, user-friendly interface, and cost-effectiveness. However, issues with maintenance, software compatibility, noise levels, user interface, and battery lifespan are noted. Meanwhile, Eaton UPS users value its reliability, power backup efficiency, integration, interface, and durability. Suggestions for improvement include enhancing efficiency, power consumption, user interface, durability, reliability, customer support, and adding advanced features.
Features: In terms of valuable features, the Schneider Electric-APC Smart-UPS VT is praised for its reliability, power capacity, scalability, smooth transition during power outages, intuitive management interface, and valuable support. On the other hand, the Eaton UPS is highly regarded for its reliable performance, efficient power backup, seamless integration, intuitive interface, superior durability, consistent operation, uninterrupted power supply, data protection, convenience in system integration, user-friendly interface, and robust build quality.
Pricing and ROI: The Schneider Electric-APC Smart-UPS VT product has been praised for its fair pricing and reasonable setup cost, as well as a seamless licensing process. On the other hand, users have also expressed satisfaction with the affordability and straightforward setup cost of the Eaton UPS product, along with a hassle-free licensing process., The Schneider Electric-APC Smart-UPS VT offers reliable performance and substantial cost savings, with high efficiency and easy scalability. Users appreciate its uninterrupted power delivery and efficient customer support. On the other hand, the Eaton UPS provides a significant ROI with increased power efficiency and reliable performance. Users find it worth the investment due to its high-quality build, durability, and improved power management capabilities.
Room for Improvement: The Schneider Electric-APC Smart-UPS VT can improve in areas such as maintenance requirements, software compatibility, noise levels, user interface, and battery lifespan. In contrast, users suggest that the Eaton UPS could benefit from improved efficiency, power consumption, user interface, durability, reliability, customer support, and advanced features.
Deployment and customer support: The user feedback for Schneider Electric-APC Smart-UPS VT indicates varying duration for deployment and setup, with one user taking three months for deployment and an additional week for setup. Eaton UPS users also reported similar timeframes, but context suggests deployment and setup periods may overlap., Schneider Electric-APC Smart-UPS VT has reliable customer service, as users have commended the assistance and guidance provided by their representatives. Eaton UPS also offers great support with prompt assistance and expertise in issue resolution. Both companies prioritize customer satisfaction.
The summary above is based on 3 interviews we conducted recently with Schneider Electric-APC Smart-UPS VT and Eaton UPS users. To access the review's full transcripts, download our report.
"The two things that I like are the ESS, its related components, and the bypass sync, which means if there's a problem with the UPS I can mechanically wrap around it without going to static bypass. Eaton has one of the few units on the market that will do that."
"The most valuable feature is that they don't go down. We haven't had any other UPSs in this location, but we've had Chloride UPSs at other places and they didn't do so well."
"Scalability has been pretty good. We were able to increase the battery. We only installed one battery cabinet, then we added a second one for additional capacity later on. That was a nice feature that others haven't been able to do."
"It's also very important that it's a rack-mountable, three-phase UPS. Some of the equipment we run requires a three-phase, such as HPE BladeSystems and some of the Cisco core devices."
"Their service and their relationship with their customers is their biggest value, absolutely, compared to the competitors that I've dealt with... the service organization of Eaton is one of their strongest points."
"The battery life seems to be pretty good. I don't have a lot of experience with other units of its size, but it does a good job of keeping our unit up."
"It's also very important that the solution is a three-phase UPS. Three-phase cuts down on power usage, which cuts down on our electrical bill, compared to a single-phase product."
"The technology is reliable."
"We have not had a lot of issues over the many years we have been using the solution."
"I like it because we don't have any problems."
"Stability is one of the key points. The durability and lifetime of the product are also notable."
"You can scale it by adding batteries."
"The external monitoring solution could use further enhancements. I'm thinking of business continuity. If an internal legacy monitoring solution goes down, and it has no one to connect to the outside world, then it can't send out an alert. How are we going to be able to determine that there is a problem with that UPS if it loses network connectivity?"
"I do like the ESS mode which I operate with the 9395s. However, I've got an issue with one of my UPS strings here in Denver: That ESS mode is too sensitive to utility noise. So the utility shows no outages but I've got the UPS switching it in and out of ESS mode."
"Outside of a full-service contract, my only concern is technician availability for repairs. Where we don't have a full-service contract with them, which unfortunately is the larger portion of our equipment from them, we're just like anybody else, waiting for a slot for a technician to arrive."
"When it comes to the power management software portion, that's the part that I haven't really seen or heard a lot about. The dashboards of the UPS's, or the management software, are one area that they could probably improve a little."
"We do not use Eaton's remote monitoring, we use StruxureWare. We do use all of Eaton's web interface cards and their SNMP polling, but it's actually going to a Schneider product. Eaton makes something similar, it just wasn't as intuitive."
"Deployment of the product is typical. It's usually a six-week lead-time, which is typical of most equipment. It's not good, but it's just what is expected in the industry."
"I want to monitor remotely and that is a complaint I have... The remote monitoring software they have does not provide the same information that the touch screen provides and neither provide me the same information that the field techs can draw out of the unit when they directly connect to them."
"One time, a feedback breaker in a system-bypass module, or something like that, was tripped. We brought them in to see what caused it. They figured it out and we haven't had an issue like that again, since."
"The duration of the batteries could be much better."
"We have been having some issues with the solutions controller and we are having problems finding spare parts."
"Schneider's vendor, I believe, needs to be more involved with the customer. We have to constantly look for them because they don't come to me. I have to go there, and I don't want to. I don't want to waste time looking for a vendor. We require immediate attention."
"The solution’s pricing could be improved."
More Schneider Electric-APC Smart-UPS VT Pricing and Cost Advice →
Eaton UPS is ranked 2nd in Data Center Power Solutions while Schneider Electric-APC Smart-UPS VT is ranked 1st in Data Center Power Solutions with 5 reviews. Eaton UPS is rated 9.0, while Schneider Electric-APC Smart-UPS VT is rated 8.2. The top reviewer of Eaton UPS writes "Company value is more than the product. It is their people Eaton's great product and people keep bringing me back". On the other hand, the top reviewer of Schneider Electric-APC Smart-UPS VT writes "Easy to manage, reliable, and worth the price". Eaton UPS is most compared with Liebert NX, Gamatronic Mega Power+, Schneider Electric-APC Symmetra PX, PowerPlug and Tripplite SmartPro, whereas Schneider Electric-APC Smart-UPS VT is most compared with Liebert NX, Emerson Network Power Npower, MGE Galaxy, Schneider Electric-APC Symmetra PX and Tripplite SmartPro. See our Eaton UPS vs. Schneider Electric-APC Smart-UPS VT report.
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