We compared SAP ERP and Infor M3 based on our user's reviews in several parameters.
SAP ERP is praised for its robust reporting capabilities, efficient supply chain management, and excellent customer service. However, users have identified a need for enhanced customization, a more intuitive user interface, and better integration with other systems. In contrast, Infor M3 is commended for its user-friendly interface, advanced reporting capabilities, and efficient inventory management. Users have highlighted the need for improved system speed and performance, streamlined user interface, stronger reporting and analytics capabilities, and seamless integration with other software applications.
Features: SAP ERP is known for its robust reporting capabilities and efficient supply chain management, while Infor M3 stands out for its user-friendly interface and advanced inventory management features.
Pricing and ROI: The setup cost for SAP ERP is well-received and reported to be manageable, ensuring a seamless implementation process. In comparison, Infor M3 also has a reasonable setup cost, making it easier for businesses to adopt the system and offering flexibility and transparency in their licensing model., The user feedback suggests that both SAP ERP and Infor M3 have positive ROI. SAP ERP is praised for its financial benefits and efficiency improvements, while Infor M3 is lauded for increased efficiency, productivity, streamlined processes, and cost savings. Users appreciate Infor M3's user-friendly interface and seamless integration capabilities.
Room for Improvement: According to user feedback, SAP ERP could benefit from improved customization options, a more intuitive user interface, better integration with other software systems, and enhanced performance and efficiency. In contrast, users of Infor M3 have identified areas for improvement in system speed and performance, user interface navigation, reporting and analytics capabilities, and integration with other software applications. These enhancements would greatly enhance the functionality and usability of both products.
Deployment and customer support: Users of SAP ERP reported varying durations for the establishment of a new tech solution, with some spending three months on deployment and an additional week on setup. In contrast, users of Infor M3 emphasized the importance of considering separate timeframes for deployment, setup, and implementation phases., Customers have found the customer service and support from SAP ERP to be excellent, emphasizing personalized attention and prompt resolution. Infor M3 also receives commendable feedback, with users praising promptness, effectiveness, knowledge, and friendly interactions.
The summary above is based on 48 interviews we conducted recently with SAP ERP and Infor M3 users. To access the review's full transcripts, download our report.
"The most valuable feature of the solution is that it is highly customizable."
"It's simple to use. You don't need any complex training to use it."
"Its ease of use is most valuable. Inquiries are transparent, and it shows good information on each screen. We don't have to go to 14 different screens to find out about one item, which is a big advantage."
"The user interface and user experience were good."
"Infor M3 has tailor-made packages for each and every industry."
"The most valuable feature of Infor M3 is the level of detail it has about the different manufacturing processes compared to other ERP solutions. Other ERP solutions provide the same level of integration as Infor M3, but Infor M3 specializes in several functions, such as planning and manufacturing."
"It's very stable, and it handles all types of industrial and manufacturing businesses in very good ways. I've found it to be easy."
"provides all modules, supply chain, HR - it's good for management."
"It automates transactional processes."
"The solution has made the most significant impact on our human resources function, specifically in HR operations and HR analytics. One feature of SAP ERP that I found most valuable is its use of codes for accessing specific functions."
"The architecture of the solution overall is great. It's great for development, testing, and production. I've worked with solutions where the architecture wasn't as strong and it was a disaster."
"The best thing that SAP ERP has is the extensive coverage of processes for every field and business unit such as procurement, inventory, financials, asset management, plant maintenance, and production. We can cover up to 99.9% processes of our organization, which is the best thing about this solution. It also has a very good capability to integrate with other applications. The security and authorization level of SAP ERP is very high. No other solution can match this level."
"This is a robust and feature-rich solution."
"It is easier to migrate to SAP ERP from a legacy system. We have different products for data services, and it is easier to migrate to SAP ERP as compared to other solutions. Stability is one of the main features of SAP. What makes SAP ERP better than others is that SAP has taken into consideration the business processes of different industries, such as manufacturing. They have done the research, and they know what are the best practices. They have already implemented these best practices in SAP ERP, which are readily available for a client. Clients can also customize it based on their individual needs."
"It has a lot of integrity of data, and it is fast. All the users feel that they can trust this data. So, data integrity is the most important value of SAP."
"ERP can help manage all enterprise resources. It brings them together and provides some analytical data to inform management decisions."
"The solution is stable but not agile."
"Sometimes, M3 alone cannot handle all the planning functionalities required by a customer. It has to be used along with industry-specific planning tools because M3 doesn't have all the features. However, no product can handle all the requirements of all the industries. There will be some shortcomings in all the products. Though this is an area for improvement, it is not a very serious shortfall or limitation. It can be covered by using third-party planning applications that integrate with Infor M3."
"The product's technical support has certain shortcomings. Sometimes, my company doesn't get a proper response from their end."
"I would like to have some kind of dashboard to show an overview of different data on the same dashboard or on the same screen instead of moving to BI."
"An area for improvement in Infor M3 is training. There should be more training resources available for clients. Clients also find it challenging to get consultants or integrators for Infor M3. The product doesn't have enough resources in the market to help clients."
"The solution's technical support is an area with shortcomings that need improvement, especially the support for the product named M3 rather than the support offered by Infor as an organization."
"It would be great if Infor added some new workflows in the finance module. I'd also like to see better integration with third-party applications."
"Infor should create one product to handle the whole business. At present, they make ERP systems for each type of business, and then sell additional features. I would like to have one system handing all organizations or all the business in deep ways and not have to buy additional features."
"The solution's UI could be better."
"The warehouse management could be better."
"SAP ERP could improve by having better integration with other platforms."
"The system is over-customized."
"Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data."
"The integration with others application could be easier. There are many different features that this solution offers which could be easier to implement."
"Technical support could be better."
"The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work."
Infor M3 is ranked 9th in ERP with 13 reviews while SAP ERP is ranked 1st in ERP with 100 reviews. Infor M3 is rated 8.2, while SAP ERP is rated 8.2. The top reviewer of Infor M3 writes "The solution is a reliable, stable, and cost-saving ERP". On the other hand, the top reviewer of SAP ERP writes "The amazing, robust framework with unlimited scalability earns its #1 status". Infor M3 is most compared with Infor LN, SAP S/4HANA, Infor CloudSuite, Microsoft Dynamics AX and Microsoft Dynamics 365 Business Central, whereas SAP ERP is most compared with SAP S/4HANA, Microsoft Dynamics AX, Anaplan, SAP Business One and Infor LN. See our Infor M3 vs. SAP ERP report.
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