We performed a comparison between IRONSCALES and TitanHQ SpamTitan based on real PeerSpot user reviews.
Find out in this report how the two Secure Email Gateway (SEG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There is buzz around phishing awareness training. When I make a campaign, all of a sudden people in our organization are talking, thinking, and wondering about it. Therefore, it keeps people on their toes. That is perfect because it does exactly what we want it to do."
"Their anti-phishing platform is absolutely fantastic. The automated AI piece is amazing, and their technical support is fantastic."
"The report function through Gmail is probably the most valuable feature. The next most valuable features are simulation and training."
"AI-driven phishing detection and incident remediation are valuable. It saves time from having to do manual analysis and investigation, and we also get alerts for phishing emails."
"The fact that it is set-and-forget is valuable. Once you turn it on, you very rarely have to micromanage it, whereas, with a lot of spam filters, you have to go in very often."
"I would say the most valuable feature is what they call Themis. It's like a virtual analyst that uses the decisions that system admins make to generate a score for whether an email is legitimate, spam, or phishing. It gets better based on the decisions that we make over time. The automation piece is great as well. The integrated approach of email security combined with employee awareness training is excellent."
"For me, the mobile app is most valuable. All other features are also very useful, but the mobile app makes it really easy for me to manage on the go. I don't have to be at my desk. I could be at the shops, or it could be in the evening when I am out, and I can get a notification on my phone that there is an incident that has been raised. I can sort it out very quickly without having to be at my work PC."
"The biggest benefit is that we get fewer phishing and spam emails, so using IRONSCALES has made our environment much safer."
"I like that advanced features such as DKIM signing are integrated into SpamTitan. It works well, and setting up DKIM can be cumbersome for many email servers, particularly with Microsoft Exchange. DKIM signing verifies the sender's authenticity by applying a signature to outgoing emails, and it was straightforward to set up within the solution."
"SpamTitan is highly scalable. You can add as many clustered servers as you require. If you find that your cluster is under a heavy load, it's simple to get SpamTitan to add other clusters to your environment. If we doubled in staff, our current solution has more than enough capacity to cope, but we're not planning on changing our usage at this time."
"It has reduced the risk of getting viruses from emails by almost a hundred percent. We are giving services to hundreds of companies, and it makes our work a lot easier when SpamTitan is filtering threats."
"The product has a helpful interface."
"The user interface is great. Everything is in the browser; it is easy to set up and there are not a lot of tabs."
"The fact that it does exactly what it says on the box is what I find most valuable about SpamTitan. They've reduced our spam by about 99 percent."
"The safelist and blocklist are the best parts. If I've got a new contact coming in, I can safelist that domain or email address. Alternatively, I can block the domain or the email address if I'm getting harassed by someone. I like the ability to get down to that granular level if I need to block or allow an entire"
"The new SpamTitan Plus with the Link Lock feature is great. We implemented it and use it as well."
"The simulation and training piece could be improved by having more granularity in terms of scheduling how campaigns are run and allowing people to directly take the training rather than having to go through an official campaign. That's not available yet."
"There's room for improvement in the campaign management. IRONSCALES has many built-in templates that I use, but you can also build templates from scratch. However, the interface for creating custom templates needs to be updated."
"I would love to see the indication of compromise and how the solution utilizes open source resources. It would be good to see that included in the paid versions. It would be a small addition but add a lot of value for clients."
"In addition to integrated training, they should also have personalized training that you don't have to do as part of a phishing campaign or a simulation."
"Its UI could be improved. My pet peeve with a lot of these cloud-based systems is that a lot of times, the interface for the management is a little clunky. If you live and breathe IRONSCALES all day long, you'll obviously know where everything is just from muscle memory, but the system is not designed for people to be in it all day long. You're only supposed to occasionally look at it. When things get moved around, it is not necessarily that intuitive. I'm an IT guy, and I can pretty much take the worst UI and figure it out, but the menus and the options in the interface could be a little cleaner graphically. If you have a quick problem that you want to resolve, it takes a little bit of digging in the admin console, whereas it should take a few clicks up front."
"The only thing that I could say is that some of the reporting features could be better."
"The integration with Google Suite needs to be better. it's something they can work on."
"Even though they have been continuously improving it, it is not 100% there. We have had a few incidents where legitimate emails were getting blocked, and we had to manually remove those emails from quarantine. It is 90% effective or accurate because, on rare occasions, some emails from customers were not getting delivered. In one or two instances, their emails got blocked by IRONSCALES, and we had to manually remove the emails from quarantine. I would like them to improve their algorithm to avoid flagging genuine emails as malicious. I would also like to be able to whitelist certain email addresses. I'd love to be able to whitelist a particular customer."
"It's been the same interface for ten years and some things are hard to find, even after using it for years."
"What would be helpful to me is an alert if there were an increase in the number of threats that have been picked up. In that case, an alert could be sent to the admin in our company, to inform us. It could say something like, "Generally, about 20 percent of your incoming emails have been threats. Now it has jumped up to 30 or 40 percent." Something like that would be beneficial."
"There are some minor technical aspects of the portals and management interface that could be improved, but there's nothing that prevents us from doing the job. BitDefender and similar products allow you to dive deeply into all the customers from a single console. Currently, I can only see our company on the console and not any of the customers. I have to log in somewhere else to see the customers, so that multi-tenancy is something I would like to see."
"There is room for improvement in automation; better wizards for deployment, for example."
"I would like to implement a secondary delivery pool for mass mailings, having an alternate pool for mass mailing lists since there is only a single mail queue with SpamTitan. For example, if 10,000 emails are being sent, then the queue will be large. Unfortunately, without a secondary delivery pool, legitimate emails will wait in the queue to be delivered to my email. Therefore, I would like to have two queues: one for everyday emails and another for mass mailings. Now, I have to decide whether to buy a second SpamTitan license just for this reason because I am very satisfied with the functionality of SpamTitan overall and don't want to use another sender's appliance for this."
"Sometimes, things can get caught back in spam that you had previously released. Without going in, releasing the whole domain, and opening it up, since you don't want to do that often because the company can get infected as well, I have a couple of things that I previously released show back up again. I don't understand why this is happening, but I would like to know why it happened, e.g., did an algorithm change? It is important to know if I released an email last week why it was caught in spam the following week."
"SpamTitan is not particularly configurable. I basically have to accept their parameters for a lot of things."
"We're so used to it now. If anything, there should be more ease of access for the users. If you're on our mail server, there should be easier access for you to better manage your own mailbox."
IRONSCALES is ranked 3rd in Secure Email Gateway (SEG) with 11 reviews while TitanHQ SpamTitan is ranked 4th in Email Security with 77 reviews. IRONSCALES is rated 9.2, while TitanHQ SpamTitan is rated 9.0. The top reviewer of IRONSCALES writes "It has an easy installation that can be done in a matter of minutes". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Outdated user-interface and offers basic functionality, they have great marketing but only deliver the basics". IRONSCALES is most compared with Microsoft Defender for Office 365, Avanan, Sublime Security, Perception Point Advanced Email Security and Darktrace, whereas TitanHQ SpamTitan is most compared with Microsoft Defender for Office 365, Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP) and Abnormal Security. See our IRONSCALES vs. TitanHQ SpamTitan report.
We monitor all Secure Email Gateway (SEG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
