We performed a comparison between JIRA Service Management and Kaseya Vorex based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The most valuable features are the management tools."
"What I really like about this solution, is how it manages the queues, the tickets and the routing."
"One of the best things about JIRA is that it searches for answers while questions are being typed so some tickets do not need to be submitted."
"Great to be able to create customized forms."
"It's easy to set up the solution."
"This service management solution has a good user interface. It helps improve your IT request requirements and makes tracking requests easier."
"The dashboards are nicely laid out."
"A good organizational tool."
"The platform's most valuable feature is the ability to produce daily summary reports."
"We have a lot of add-ons, however, instead of the add-ons, for example, cloning could be better."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
"This solution lacks features for project management."
"I would like to see the user interface changed, it is not very user-friendly, and it transitions workflows."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
"I'd like to update the dashboard so that more features are available."
"The reporting function of this solution, particularly the filters in the portal, could be improved."
"It would be better if it had capabilities to connect to mobile applications (e.g., Whatsapp)"
"Kaseya Vorex's customization features could be better."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while Kaseya Vorex is ranked 29th in Help Desk Software with 1 review. JIRA Service Management is rated 8.2, while Kaseya Vorex is rated 6.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Kaseya Vorex writes "Generates comprehensive system status updates for trend analysis, but the customization features need enhancement". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas Kaseya Vorex is most compared with .
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