We performed a comparison between JIRA Service Management and N-able MSP Manager based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The visibility features are great."
"The initial setup is easy and straightforward."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it."
"The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering."
"Developing processes is easy and user-friendly."
"We have an Agile environment and using Jira makes it easy to adhere to Agile best practices."
"In Jira Service Management, the most beneficial features are process improvement, workflows, and escalations."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"This is a premier product and it has been around for a long time."
"I am impressed with the tool's integration with our mail system."
"JIRA Service could benefit from improvements to its voice support."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"The main issue with this solution is there's no limited subscription available for plugins we only use for a few people. If we only have a team of twenty using a plugin, we still have to purchase a subscription for the whole 200 users."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
"Currently lacks an asset management module that can affect deployment."
"At times you will need add-ons or additional software, so built-in features would be helpful."
"Field addition and removal features are not very intuitive in JIRA Service Management."
"JIRA Service Management could include more AI features."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"The tool needs to improve its customization of the user interface."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews. JIRA Service Management is rated 8.2, while N-able MSP Manager is rated 8.4. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas N-able MSP Manager is most compared with ServiceNow and Freshdesk. See our JIRA Service Management vs. N-able MSP Manager report.
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