We performed a comparison between Kaseya Vorex and ManageEngine ServiceDesk Plus based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The platform's most valuable feature is the ability to produce daily summary reports."
"The solution is free for up to five users."
"The platform's most beneficial features are incident management, change management, request management, and asset management."
"When somebody wants to follow up with a problem from the past, the solution makes it easy. It keeps everything in one system and updated."
"I like that ManageEngine ServiceDesk Plus has everything and can be integrated into a single product like SAP. It has also got operations, helpdesk, MDM, and everything integrated. Multiple products can be integrated into one product. You don't have to go for them separately. I also like that they have many partners in India who can come to the site and complete installations."
"ServiceDesk Plus manages all our requests, both internal and external requests, for not only ticketing but users' requests."
"This solution has provided a way to manage request tracking and resolution."
"Incident Management is a good feature."
"It's very easy to customize the tool to your business needs."
"Kaseya Vorex's customization features could be better."
"Offers very limited customizations."
"ManageEngine ServiceDesk Plus could improve by making asset management better. The professional version has asset management but it should be available in the free version, it would help my organization."
"We should be able to monitor the performance of assets, not only documents. For example, printers. We should be able to monitor ink levels and get notifications when the ink is low. In another operation manager I use, they send me a notification when the device is off, or has something to perform."
"The solution, overall, is expensive."
"The solution does not have an automated approach to integration with other ManageEngine products."
"ManageEngine has developed and implemented new features in its cloud version. I would like to see the features extended to the on-premises version."
"It is sometimes a bit slow. If it can have a quicker response time, it would be good for users, service desk engineers, and technicians. For service requests, they don't have an SLA for each priority. For a service request, the SLA of response or resolution is only one irrespective of the priority. SLA should be different for each priority. For a ticket, there is no response SLA for the service request. For resolution SLA, that is, P1, P2, P3, or whatever you define, you still have the same SLA. It should be different."
"I'd like to understand more technical features due to the fact that I want to teach globally. I understand all the questions in the search engine. I want to find more technical information about the product."
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Kaseya Vorex is ranked 29th in Help Desk Software with 1 review while ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews. Kaseya Vorex is rated 6.0, while ManageEngine ServiceDesk Plus is rated 8.0. The top reviewer of Kaseya Vorex writes "Generates comprehensive system status updates for trend analysis, but the customization features need enhancement". On the other hand, the top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". Kaseya Vorex is most compared with , whereas ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, BMC Helix ITSM and SCSM.
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