We performed a comparison between ManageEngine Endpoint Central and Microsoft 365 Business based on real PeerSpot user reviews.
Find out in this report how the two Client Desktop Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable in Desktop Central is the way it is tightly coupled with the rest of the modules and the entire gamut of ManageEngine."
"ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it."
"The ability to run event viewer, task manager, services, command, file browser, certificate all remotely without interrupting users is the most valuable aspect. Software deployment and prohibiting, allowing us to standardize on the software that has been deployed through the environment and then prohibiting illegal software such as torrent applications has been valuable."
"The initial setup process is good."
"The dashboard has been very useful."
"The reporting tool is very good."
"Its cross-platform capabilities and the ability to do both OS-level patching and third-party patching are valuable. It is difficult to find a software product that will do all that for you out of the box, and you don't have to do any configuration other than your initial setup. Once you do that, there is a very minimalistic approach to getting it operational. You can have it up and running within a 20-minute time span."
"ManageEngine Desktop Central's most valuable features are remote desktop control and image management. We can send things out from the desk here, it is a very good tool for us."
"I am impressed with the MDM feature."
"It's great that many people can collaborate together at the same time."
"Offers very good versatility."
"The solution has pretty good security baked in."
"Everything gets integrated. Different services that they provide are well integrated into the entire system, which is the biggest strength of Microsoft products. Everything works together. If I create a Microsoft Teams theme, I get a SharePoint site and planner. Everything, including permissions, is scoped, which is really nice."
"I would like to use different tools than Microsoft 365 Business but I am working in the IT industry and it is quite easy to use some of the editors. For my wife and sons, it is more comfortable and easier to use Office 365. I encourage them to use some kind of editor directory in the browser."
"The pricing is reasonable."
"What was most valuable for me was how simple this solution is to start using."
"The Deployment scheduler needs updating to support various methods for deployment."
"Even when it shows Java as up-to-date, it might not be. So, to make it better, they should improve the accuracy of Java patch reporting."
"I would like to see them come out with a SaaS version of the product in the future."
"The team I've currently got is not using it particularly well, due to the fact that they don't know how to use it particularly well. They've not done any training and so on."
"The solution should be better at integrating with other solutions."
"Computer imaging is powerful but breaks frequently. The reason for this breaking is not clear and requires heavy amounts of attention to keep operational. There is a lot of room for this tool to do more but the reliability of this process should be focused on first to ensure core competencies are being fixed before more features are added."
"Not many things are needed for improvement, everything seems to be great as it is. One thing that would be good to have would be the ability to add MDM to a tablet running Android 5.0 using the EMM Token Enrollment. If we wanted to add MDM to an older tablet, we just have to go the "long route" to get it added."
"ManageEngine Desktop Central should keep up with some of the features that other major vendors are providing, such as Microsoft."
"Tech support is not that feasible. The Microsoft team is not easily accessible."
"The pricing and licensing format could be improved."
"Microsoft 365 Business needs to improve its price."
"The program's UI could be faster."
"The integration with other platforms could be improved."
"The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for."
"The solution could improve by providing better integration with other platforms."
"The security features and the engine they are using are not good enough. They are not able to protect you from phishing attacks, which is the biggest drawback of this solution. We have been getting phishing emails, and I have been chasing Microsoft every single day. In terms of configuration, all the controls that they have recommended are in place, but we are still getting a lot of phishing emails. I would like to see a feature that allows us to share a folder from an online archive, which is a sort of mailbox attached to the primary mailbox. Currently, you can share folders, contacts, and calendars only in the primary mailbox. You can't share any folder or other things from the online archive. The limit of the primary mailbox is 50 GB, whereas the online archive is unlimited, so it would be useful if we can share a folder from the online archive."
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ManageEngine Endpoint Central is ranked 1st in Client Desktop Management with 60 reviews while Microsoft 365 Business is ranked 2nd in Mobile Device Management (MDM) with 240 reviews. ManageEngine Endpoint Central is rated 8.2, while Microsoft 365 Business is rated 8.4. The top reviewer of ManageEngine Endpoint Central writes "An in-depth and intuitive product with good cross-platform capabilities, but they should have a more global support channel". On the other hand, the top reviewer of Microsoft 365 Business writes "Improves productivity and allows team collaboration in organizations". ManageEngine Endpoint Central is most compared with Microsoft Intune, Microsoft Configuration Manager, VMware Workspace ONE, Jamf Pro and Hexnode UEM, whereas Microsoft 365 Business is most compared with Google Workspace, Microsoft Intune, Windows Autopilot, Jamf Pro and Datto Workplace. See our ManageEngine Endpoint Central vs. Microsoft 365 Business report.
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