We compared Microsoft Defender for Endpoint and ZoneAlarm based on users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: Microsoft Defender for Endpoint excels in file protection, encryption, and ransomware defense. It integrates seamlessly with other Microsoft security products. Users appreciate its user-friendly interface and scalability. ZoneAlarm users said the solution is user-friendly and offers comprehensive protection against various threats, including advanced firewall capabilities.
Room for Improvement: Users say Microsoft Defender for Endpoint should improve its central console and auto-recovery feature. Users also requested better reporting capabilities and integration with third-party platforms. ZoneAlarm users would like to see clearer documentation and improved integration with Check Point’s centralization solution.
Service and Support: Microsoft customer service garnered mixed feedback. Some praised the fast response times and expertise of the support engineers, while others were dissatisfied with slow replies and a lack of coordination among the support teams. Some users said that ZoneAlarm's customer assistance could be improved.
Ease of Deployment: Microsoft Defender for Endpoint's setup is straightforward. While it can be more complex for larger organizations, it is generally considered simple, particularly for smaller companies or those familiar with Microsoft environments. ZoneAlarm had a simple and fast setup.
Pricing: Reviewers say Microsoft Defender for Endpoint is fairly priced, noting that it is typically included for free with Windows or Microsoft Office 365 subscriptions. However, some users believe that Microsoft's pricing could be more affordable, and others noted that their licensing models can be complex. ZoneAlarm's pricing is considered competitive.
ROI: Microsoft Defender for Endpoint delivers cost savings, enhanced efficiency, and heightened threat management. ZoneAlarm offers a positive ROI through security improvements.
Comparison Results: Microsoft Defender for Endpoint offers sophisticated protection against ransomware, easy deployment, and smooth integration with Microsoft solutions. However, Microsoft’s customer support has received middling reviews, and users would like better compatibility with third-party solutions. ZoneAlarm provides comprehensive security measures, easy deployment, and advanced threat technologies. However, it needs better documentation and support.
"The intelligence mechanisms are good."
"The investigation aspect is the most useful. It's user friendly and has a good user interface."
"The most valuable aspect is information, specifically the automatic investigation of packages."
"Defender is stable. The performance is good."
"There are a couple of features, such as isolating the devices or connecting the device and connecting live response."
"Easy to understand and easy to set up endpoint security solution. It's a multifeatured product with web content filtering and automated investigation features. It also has a fantastic vulnerability management dashboard."
"The visibility into threats that the solution provides is pretty awesome... This is something that makes me think, "Wow, okay. If I had my own organization, I would probably get this too." It stops the threat before an employee gets phished or something gets downloaded to their computer."
"The technical support from Microsoft is very good. We are part of the Microsoft Suite, and from being part of this we have consistent news regarding Microsoft Defender for Endpoint."
"The phone access scan stands out as the most valuable feature for me."
"It is quick and easy to configure."
"The solution maintains reasonable scalability."
"It is easy to use through interfaces and easy to configure each of the customizations we created based on the characteristics that we wanted."
"It gives us security for the users' mobiles and ends up protecting us in a significant way."
"The solution really focused on giving more security than an antivirus."
"Personally, I find the Game Mode of the Firewall very useful."
"ZoneAlarm protects all computers from viruses, spyware, and hackers."
"Cortex... has good investigation capabilities, out-of-the-box, in case there is an event that you'd like to investigate. It's quite convenient. Microsoft has those capabilities as well, but you need a bit more training on the product to get the basic information that you can get out-of-the-box with Cortex."
"I'm not too sure of its current capabilities, but I'm pretty sure they are doing a good job on Windows and Mac. However, I'm not sure whether they covered Linux. If I remember correctly, Microsoft Defender didn't have anything proper on Linux back then, but if they have improved it from that aspect, it would already be ticking all the boxes."
"Right now, the solution provides some recommendations on the dashboard but we don't have any priorities. It's a mix of all the vulnerabilities and all the security recommendations. I would like to see some priority or categorization of high, medium, and low so that we can fix the high ones first."
"There is room to improve the security of the solution."
"The reporting in Microsoft Defender for Endpoint should improve. The solution has limited features."
"It's not quite a mature solution just yet. It needs more time to grow and develop."
"Its price could be better."
"Sometimes, there are different skews. In a basic skew, they should have basic log analysis without the need to integrate with any third-party or SIEM solutions, like Sentinel. This would make it so much easier for users who don't have log collection or log analysis."
"ZoneAlarm should be a light application that does not take too much memory in mobile phones."
"They should release a single update with all the necessary characteristics to avoid being in a cycle of consecutive updates."
"We'd like better performance of the network equipment. There are high-speed environments where an immediate response is required."
"They need to update and improve the features available for Mac."
"Some of our users say that the interface is a little bit outdated for 2020, and want it to be more modern and cozy."
"Currently, the client is only available for the Windows Operating System but it would be good if it were released for Mac OS as well."
"The support is not always so effective."
"I would like it to be integrated with the Check Point centralization solution like Infinity Portal. It would be great to be able to manage it through the same website."
More Microsoft Defender for Endpoint Pricing and Cost Advice →
Microsoft Defender for Endpoint is ranked 1st in Anti-Malware Tools with 182 reviews while ZoneAlarm is ranked 15th in Anti-Malware Tools with 11 reviews. Microsoft Defender for Endpoint is rated 8.0, while ZoneAlarm is rated 8.2. The top reviewer of Microsoft Defender for Endpoint writes "Eliminates the need to look at multiple dashboards by automatically providing one XDR dashboard to show the security score of each subscription". On the other hand, the top reviewer of ZoneAlarm writes "A highly stable solution that protects computers from viruses, spyware, and hackers". Microsoft Defender for Endpoint is most compared with Symantec Endpoint Security, Intercept X Endpoint, SentinelOne Singularity Complete, CrowdStrike Falcon and Cortex XDR by Palo Alto Networks, whereas ZoneAlarm is most compared with Check Point Harmony Endpoint, Malwarebytes, F-Secure Total, Symantec Endpoint Security and Bitdefender GravityZone EDR. See our Microsoft Defender for Endpoint vs. ZoneAlarm report.
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