We compared Tableau and MicroStrategy across several parameters based on our users' reviews. After reading all of the collected data, you can find our conclusion below.
Based on the user feedback summaries, Tableau is preferred over MicroStrategy due to its superior data visualization capabilities, user-friendly interface, and strong customer service and support. Users highly value Tableau's ease of use, powerful data analysis capabilities, and ability to handle large datasets. They also appreciate Tableau's prompt and efficient support team. Additionally, the favorable pricing and positive return on investment from Tableau make it a preferred choice. On the other hand, MicroStrategy could benefit from improvements in areas such as scalability, user interface design, collaboration features, and expanded functionality.
Initial Setup: When comparing user reviews, it is evident that there are differences between Tableau and MicroStrategy in terms of the duration required for deployment, setup, and implementation phases. Some Tableau users spent separate timeframes on deployment and setup, while in MicroStrategy, these terms likely refer to the same period.
Features: Tableau is praised for its ease of use, interactive dashboards, and storytelling functionality. Meanwhile, MicroStrategy stands out for its intuitive interface, powerful visualization tools, and seamless integration with other systems.
Room For Improvement: Tableau's room for improvement lies in enhancing data visualization capabilities and offering more advanced data analysis features. Users also request improvements in customization options and menu navigation, as well as better support and documentation for beginners. On the other hand, MicroStrategy could benefit from enhancements in scalability and performance, especially with larger datasets. Users also suggest improving the user interface for a more intuitive and user-friendly design, and expanding collaboration features and data visualization options.
Pricing and ROI: Comparing the setup costs, Tableau has reasonable and efficient implementation process. MicroStrategy also offers reasonable setup costs with flexible licensing arrangements according to user experiences. In comparing the ROI between Tableau and MicroStrategy, Tableau users reported significant impact in terms of return on investment. They praised its valuable insights, data visualizations, and user-friendly interface. MicroStrategy users also found the ROI to be positive and satisfactory, with improved data analysis and decision-making capabilities.
Customer Service: Tableau's customer service is highly praised for its exceptional assistance, promptness, expertise in troubleshooting, and effectiveness in providing solutions. MicroStrategy's customer service is commended for efficient assistance, prompt response, knowledgeable staff, and proactive issue resolution. Customers highly regard both companies' customer service.
The summary above is based on interviews we conducted recently with Tableau and MicroStrategy users. To access the review's full transcripts, download our report.
"The most valuable feature is the ability to build reports, then customize for different groups instead of having to build multiple reports. Therefore, the ability to build customization in the reports for different groups."
"There's extensive logging capabilities, if something is wrong then we are able to find out why."
"The reporting, the dashboards, and the new visualization functions. It is very easy for users to understand their data and dashboards."
"The ability to integrate with PPT is another plus. The platform's ability to write back data directly to the database is also good."
"The product is very mature. It's quite robust and an excellent enterprise-level solution."
"Scalability is fantastic. It can go from a small operation up to a gigantic operation. "
"Technical support is knowledgeable. The right person gets back to us whenever we email them."
"The interactive features that appear in the report were good. The external rendering option they give with multi servers was also good."
"The UI part is the best. The end-users can easily get started with Tableau Desktop or Tableau Online because of its user-friendliness."
"It is easy to adapt visualizers to have interactive conversations among decision-makers."
"I love the customization skills that Tableau has, it is not restricted to what is built-in already."
"The most valuable feature is the richness of its visualization and from a self-service standpoint, the ease of use."
"I have found Tableau easy to use and the features are superb."
"I like Tableau's heat maps and the storyboard. You can create data stories and tons of visuals with it, and it goes together really well. Tableau lets you manipulate the data in various ways."
"Compared to other products, visualization features are really good."
"This solution has improved insights into quantitative data."
"We would like access to more storage and access to more metadata to build the right programs that can construct all the stuff for us instead of us having to type it in all the time."
"Sometimes you can do something in reports, but you cannot do the same thing in documents."
"MicroStrategy lacks that community support. You're either stuck figuring things out yourself or paying expensive fees to MicroStrategy consultants for help."
"They need to supply the support system that's just not there right now. They don't have Enterprise Manager classes. You need in-depth classes to understand what those metrics are doing, to understand the table associations from one to the other. You can't just go and pick it up and understand that DT_DAY connects to all of these tables, without going into Architect, looking at the source tables. I, as a analyst, a slightly technical user, I don't have the expertise to do that. Business users definitely don't have the expertise to do that."
"We had some problems with customer service and support."
"This solution is missing enhanced features in the dashboards."
"The product is designed for enterprise. A lightweight version would be easier for a smaller workgroup."
"MicroStrategy should become more user friendly. It should behave more like Tableau."
"I don't have the ability in Tableau to create a tooltip and see the picture of a piece of jewelry or watch that is a best seller."
"When it comes to visualizations, Tableau has a limitation as compared to Power BI. It has a limited set of visualizations. Power BI has the entire marketplace, so you can connect and import many visualizations and use them, whereas Tableau has only 10 or 15 visualizations. There should be more visualizations, and there should also be data integration with more cloud providers."
"Small multiples (a.k.a. Trellis charts) are possible only through very hacky means. Update: Still remains a challenge."
"Tableau's data modeling, mining, and AI library features need improvement."
"When we put more information on a single screen, it gets compressed and superimposed in many places while scrolling."
"There could be improvements on the mobile application, it is lacking features."
"The only issue with the solution is with its prices at a regional level."
"I would like the solution to have certain features allowing the delivery of reports to the email."
MicroStrategy is ranked 8th in BI (Business Intelligence) Tools with 155 reviews while Tableau is ranked 2nd in BI (Business Intelligence) Tools with 293 reviews. MicroStrategy is rated 8.2, while Tableau is rated 8.4. The top reviewer of MicroStrategy writes "A robust solution for powerful data analytics". On the other hand, the top reviewer of Tableau writes "Provides fast data access with in-memory extracts, makes it easy to create visualizations, and saves time". MicroStrategy is most compared with Microsoft Power BI, IBM Cognos, SAP BusinessObjects Business Intelligence Platform, Qlik Sense and Oracle OBIEE, whereas Tableau is most compared with Microsoft Power BI, Amazon QuickSight, Domo, SAS Visual Analytics and Looker. See our MicroStrategy vs. Tableau report.
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We monitor all BI (Business Intelligence) Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.